Conversational AI
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
Digital Assistants: The magic solution for the problems that plague contact centers Paid Members Public
Digital assistants can fix the fundamental issues within contact centers brought on by low employee engagement by improving employee satisfaction, alleviate the work pressure, meaningfully engage employees, while still reducing cost and improving the bottom-line.
How banking conversational interfaces are improving brand engagement Paid Members Public
Conversation interfaces are improving brand perception and engagement of banks by making information accessible, recommending financial products, 24/7 support, and proactive customer interaction
Bank of America is doubling down on voice assistant Erica Paid Members Public
Convenience is a top priority for consumers on mobile channels. When we use our smartphones, we expect things to be done quickly & easily.
Digital assistants combine natural language understanding with deep domain knowledge, so the voice command can directly be translated into the desired action.
It’s the Age of “Digital Darwinism”! Here are 6 Factors to Determine if AI is an Investment or a Cost Paid Members Public
It’s the age of “Digital Darwinism”, an era where technology disruption is evolving at a faster pace than the ability of businesses and customers to adapt. However, technology disruption like Artificial Intelligence (AI)…
19 Ways an AI-Driven Customer Service Chatbot Improves CS and CX Paid Members Public
With so much hype around Artificial Intelligence, it is important to discuss the benefits of AI to customers of a financial organization. Here are 19 ways AI tech Improves Customer Service (CS) and…
Discover the uses of artificial intelligence, ML and PA in the debt collection process Paid Members Public
We’re in an era where everything is either data-driven or old school. To avoid being the latter, the uses of artificial intelligence (AI), machine learning (ML) and predictive analytics (PA) in banking and…
Why AI in E-Commerce is the answer to the next step forward? Paid Members Public
AI in E-commerce Artificial intelligence has made tidal advances within all fields it has touched, this path-breaking technology has taken on the role of a super-intelligent being – and what was once rudimentary…
Achieve Customer Centricity with AI Applications in Banking. Nurture an ‘AI First’ Culture Paid Members Public
We live in an age of customer centricity… …Where banking customers expect their ‘personal digital banks’ to know who they are, what they need, what they want, and what they prefer. …Where they…
