Solutions for Operational Efficiency
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Smart Discovery
Assist customers in getting information & selecting products and services based on their needs without any hassle. With vast information available on the public domain, customers struggle to find the information relevant to them. With Smart Discovery, you can enable your customers to find information they want, instantly, on any banking channel, either through text or voice.
AI Powered Phone Banking
Answer every customer service call with a voicebot that is helpful and conversational. Offer immediate service, 24/7, with no call wait times, faster time to resolution, and lower abandonment rates. With interface.ai’s voice AI, you can eliminate the need for after hours or call overflow services, lower your cost to serve, and improve your experience.
Smart Transactions
Enable customers to seamlessly transact and perform account actions across any preferred banking channels. Smart Transaction enables authenticated users to experience all online banking features in a conversational manner. Before servicing any request that requires authentication, the system will authenticate the customer using the authentication method(s) prescribed by the financial institution.
Sphere for Frontline Staff
Give every frontline employee, from contact center agents to branch staff, an AI copilot and trusted assistant to better serve your customers. Help your team be more productive and source faster answers without having to toggle between multiple applications. With Sphere, every member of your team can feel like an expert.
Debt Collection
Highly personalize your debt collection outreach program with Intelligent Virtual Assistants. Enable highly efficient, personalized & customer friendly debt collection practices leading to a 200% improvement in debt collection rates. Ensure 100% compliance in your debt collection practices.
Appointment Scheduler
Enable customers to set up meetings with financial advisors without any hassle. Customers and prospects will be able to schedule meetings with representatives of the financial institutions without waiting over the phone or email.
IT Support Assistant
Provide 24/7 help to the internal employees to solve IT related issues. Assist, automate and provide resolution to common IT requests. Provide users with self-service resources and articles so that they can help themselves. Automate IT Asset Allocation, Onboarding and Termination.
