interface.ai Unveils Industry-First Agentic BankGPT Platform that Moves CX from Convenience to Outcomes
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Credit unions already live in production report higher self-service, faster resolution, and stronger member satisfaction. San Jose, California – November 18, 2025 — interface.ai today announced BankGPT, the industry’s first agentic AI platform…
Beyond Chatbots: Why Agentic AI Is Becoming the Operating System for Community Finance
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For a decade, community banks and credit unions have asked the same question in different words: How do we deliver great service at scale without losing who we are? Most “AI” answers have…
How Securityplus FCU Turned Automation into Growth with Voice AI
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For Securityplus Federal Credit Union, great member service has always been the foundation of growth. But as call volumes increased and member expectations rose, the team realized that delivering personal, high-quality support required…
Why Chat AI Adoption in Credit Unions Jumped 57% in Just 12 Months
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In just 12 months, Chat AI has gone from “nice to have” to non-negotiable. A recent study shows a 57% surge in Chat AI adoption among credit unions with over $5 billion in…
The Future of Fraud Prevention: How AI is Changing the Authentication Game
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Fraud is no longer a side battle – it’s a technological arms race. As AI empowers fraudsters to mimic voices, craft perfect phishing scripts, and bypass static security systems, traditional authentication methods are…
Voice AI vs. Traditional IVR: What Credit Unions Should Know
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For decades, traditional IVR (Interactive Voice Response) systems have been the backbone of contact centers in financial services, including credit unions. These systems greet callers with pre-recorded menus such as “Press 1 for…
Not All AI is Equal – A Framework for Evaluating Banking AI Agents
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For years, banks and credit unions have been promised “AI” that would transform service. But in reality, much of what’s been delivered are scripted bots in disguise. They look polished in a demo,…
AI for Credit Unions: What’s Hype vs What’s Working
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Ask ten vendors what AI will do for your credit union, and you’ll get ten different promises – most of them impossible. The truth? Some AI is already transforming how members experience their…
