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Customer Success Stories

Whether you’re just getting started with AI or getting ready to scale, learn from credit unions and community banks who have been there, done that.

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Edward Barcinas,

Director of Customer Experience,

Bank of Guam Taps Generative AI to Scale Digital-First Support

"As a community bank, serving primarily island nations, we’ve always been digitally focused. Whether we’re thinking about meeting our most...

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Dr. David Tuyo, President & CEO, University Credit Union

Dr. David Tuyo,

President & CEO

University Credit Union’s Intelligent Virtual Assistant.

“From our evaluation, it is clear that interface.ai is far ahead of even the second best vendor operating in the Intelligent...

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Senior VP, Digital Services at Security Service Federal Credit Union Senior VP, Digital Services at Security Service Federal Credit Union

Jay Tkachuk,

Senior VP, Digital Services

Security Service Credit Union’s Intelligent Virtual Assistant

“interface.ai is one of the very few platforms that can achieve 90%+ accuracy within just a few weeks”

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Carolyn Jordan, Chief Growth Officer at Neighbourhood Credit Union. Carolyn Jordan, Chief Growth Officer at Neighbourhood Credit Union.

Carolyn Jordan,

Chief Growth Officer

Intelligent Virtual Assistant for Neighborhood Credit Union

“Our call handling rates increased from 50% to 90% within 2 days of Nick's deployment, which has allowed our agents to focus more on...

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Troy Kyle, Chief Information Officer at ACU Troy Kyle, Chief Information Officer at ACU

Troy Kyle,

Chief Information Officer

Intelligent Virtual Assistant for America's Credit Union

“The possibilities with interface.ai on the automation we could achieve, the customizations possible with the solution, the impact enabled for...

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James Chang, Chief Executive Officer at mySFCU James Chang, Chief Executive Officer

James Chang,

Chief Executive Officer

Intelligent Virtual Assistant for Pasadena Service Federal Credit Union

“The experience that interface.ai was offering was far superior than the other AI platforms...

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Travis Frey, Chief Technology & Security Officer at Dover Federal Credit Union. Travis Frey, Chief Technology & Security Officer at Dover Federal Credit Union.

Travis Frey,

Chief Technology & Security Officer

Intelligent Virtual Assistant for Dover Federal Credit Union

“We have achieved 40% call automation on day 1 of launch of ‘Beau’, our Intelligent Virtual Assistant, powered by interface.ai”

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Josh Herzog, Vice President of Operation Experience & Payments at Keypoint Credit Union. Josh Herzog, Vice President of Operation Experience & Payments at Keypoint Credit Union.

Josh Herzog,

Vice President of Operations Experience & Payments

Intelligent Virtual Assistant for KeyPoint Credit Union

“The team at Keypoint was greatly impressed by what interface.ai was able to offer currently and had laid out a detailed roadmap for the future...

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Todd Rothenberger, SVP/Chief Member Experience Officer at Diamond Credit Union. Todd Rothenberger, SVP/Chief Member Experience Officer at Diamond Credit Union.

Todd Rothenberger,

SVP/Chief Member Experience Officer

Intelligent Virtual Assistant for Diamond Credit Union

“We believe that this technology will allow us to get answers to our member’s questions quickly with 24/7 availability. Currently...

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Matthew Herrick, Senior Vice President Marketing & Financial Services at Southland Credit Union. Matthew Herrick, Senior Vice President Marketing & Financial Services at Southland Credit Union.

Matthew Herrick,

Senior Vice President Marketing & Financial Services

Southland Credit Union’s Intelligent Virtual Assistant

“We have been very impressed with the solution provided by interface.ai. The committee was blown away by the demo and what we can...

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Dan St.Hilaire, Chief Executive Officer at Northern Credit Union. Dan St.Hilaire, Chief Executive Officer at Northern Credit Union.

Dan St. Hilaire,

Chief Executive Officer

Northern Credit Union’s Intelligent Virtual Assistant

“The IVA will free up our employees from working on transactional activities and enhance the quality of work, thus improving employee morale...

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