Automate
Start answering every call, 24/7, with AI that delivers 95% accuracy from day one.
Replace
Eliminate the need for IVR systems, after hours, and outsourced call center support.
Grow
Proactively engage customers with personalized insights and offers tailored to them.
What can Voice AI do?
Number Porting
Use your existing 800-number or let interface.ai provide you with a new one.
Human-Like
Create more natural-sounding interactions with the industry's first neural voice.
Quick Response
Instantly respond and accurately perform the most common everyday banking tasks.
Agent Transfer
Seamlessly transfer calls or escalate inquiries to a human agent with ease.
Provide best in class experiences through
Human Level Understanding
Over 95% accuracy in understanding customer questions.
Insights
Offers in-depth insights and is highly configurable enabling a high level of control on customer experience offered.
Ability to Empathise
Built to understand the nuances of each interaction & empathize.
Upsell & Cross-Sell
Built with the ability to upsell and cross-sell in real-time.
Benefits
Automate over 60% of the total call volume.
Reduce wait times and abandonment rates to zero.
Eliminate the need for overflow/after-hour support.
Mitigate risk with voice biometrics and call verification.
Improve call response, engagement, and experience.
More Features
Integration: out-of-the-box integration with all major systems from core banking to customer management.
Authentication: support dual-factor and multi-factor authentication based on the risk level of the question.
Analytics: provide actionable insights that create efficiencies and fuel a deeper understanding of your customers.
Omni-channel: share answers over SMS, email or chat for ease-of-access when customers are on the go.
Callbacks: Schedule callback requests during a voice interaction and seamlessly hand-off to an agent.
Biometrics: voice biometrics and automatic number identification (ANI) verify incoming calls at 99% accuracy.
Expected ROI for your Financial Institution
Savings Opportunity
$0
New Revenue Opportunity
$0
-
Estimated Annually -
9-12 weeks Timeframe -
60 % calls automated
Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute). New Revenue opportunities
identified in 6% of calls & calculated based on industry standards.
Setting up Voice AI
Getting started with AI powered phone banking is a breeze and is often completed in phases.
Phase 1
The voicebot is configured to respond to the most common informational and transactional requests.
- Fully integrated to your backend systems.
- Set up is complete in 8-12 weeks.
Phase 2
The voicebot is configured to provide financial insights and product recommendations to the caller.
- Fully integrated to your backend systems.
- Set up is complete in 8-10 weeks.
