Worried about increased call volumes and the predictability of issues during a merger or large system migration?
Voice AI
Customer Facing
- Automate high-frequency calls and instantly respond to customer inquiries.
- Increase the automation scope with the Voice AI continuing to learn every week from questions it could not answer.
- Instantly scale to handle any volume of calls.
Facing challenges in swiftly disseminating information to your call center agents so they can navigate calls confidently?
Call Center Assistant
Employee Facing
- Instant access to new policies and procedures for your call center representatives (CSRs), thereby reducing their training time by 50%.
- Help CSR find the right information instantly and drastically reduce Average Handling Time (AHT).
- Ensure 100% consistency of information shared by CSRs and 100% compliance to company policies & procedures.
Need to centralize answers so that agents and branch staff are empowered with the same consistent messaging and timely access to knowledge?
Branch Assistant
Employee Facing
- Enable Branch employees to assist customers better.
- Help the branch employees to find the right information instantly while assisting the customer.
- Enable the branch employees in logging or tracking customer requests in an efficient way.
