Intelligent Virtual Assistant for Neighborhood Credit Union to Improve Call Handling Rates & Member Experience

“We have high expectations for servicing our members. Our vision is to create the most seamless experience for our members.”

“We continuously strive for improved service for our members at Southland Credit Union. We needed a technology that can help in delivering communication and information in all the ways that our members prefer and to provide them with 24/7 assistance.”

“The vision of the project is quite simple. It is to get our membership answers to their questions quickly, and more efficiently.”

“Artificial intelligence(AI) has always been on our roadmap for the past couple of years. We wanted to improve the member engagement and elevate the overall experience and hence were looking for vendors that understood KeyPoint’s current and future requirements and who would be a good fit.”

“ Our vision is to offer the most seamless member experience possible. With more members reaching out to us on the call center since the pandemic, we were looking for innovative solutions to help us manage these increased calls. We were also looking to enhance our self-serve capabilities and be operationally efficient in the long term. ”

“With the emergence of COVID – 19, we did not want to lose the personalized support we provide our members. We needed a technology that can free up the staff for personal assistance and also ensure lower costs of operations. This is where we pivoted, from ‘how can we help our members?’, to ‘Have them help themselves.”

“We were looking for solutions that will help us complement our member service channels, make our member support function efficient and improve our overall member engagement. With the onset of COVID-19, we saw a dramatic increase in the usage of online channels from our members, and we were looking for a solution that would help us maintain high service levels.”

“We were looking at avenues that will help us maximize the potential of our Credit Union and be best placed to serve our members round the clock.”

“interface.ai is one of the very few platforms that can achieve 90%+ accuracy within just a few weeks”.

“From our evaluation, it is clear that, interface.ai is far ahead of even the second-best vendor operating in the Intelligent Virtual Assistant space for Banks and Credit Unions”.