Banks Rely on Specialized Vendors for Online & Mobile Banking – It’s Time to Do the Same for AI Self Service Paid Members Public
Online and Mobile Banking (OMB) has become a ubiquitous self service channel across the finance industry. As banks began launching their OMB solutions, the decision to partner with a specialized vendor was obvious….
Banks are Closing the Gap: How to Improve Credit Union Member Engagement Paid Members Public
Credit unions have traditionally enjoyed a strong edge in member engagement over banks, but this advantage now seems to be dwindling. Largely due to their not-for-profit-model, credit unions have had the upper hand…
How Banks & Credit Unions are Improving Financial Accessibility with interface.ai Paid Members Public
As technology continues to rapidly transform the financial landscape, one key issue continues to demand attention: financial accessibility. According to a recent survey by Accenture, 46% of consumers in the U.S. express frustration…
How to Evaluate Generative AI for Financial Services – 3 Key Questions to Ask Paid Members Public
The promise of Generative AI in financial services is immense, but with this potential comes a new set of challenges that many are still learning to navigate. There’s no doubt that Generative AI…
Generative AI Use Cases in Banking 2024 – Real-world Results Paid Members Public
There’s a lot of conversation around the potential of Generative AI in banking. While it mostly began with uncertainty, talk has now firmly shifted. Organizations are not wondering if it will have a…
Responsible by Design – 5 Foundations of Responsible AI in Financial Services Paid Members Public
The banking industry has more potential than any other to benefit from AI and Generative AI, according to Accenture’s latest AI report. And yet with this great promise comes ethical, compliance, and security…
Navigating Banking Compliance Regulations: How interface.ai Complies with “Time is Money” Initiative Paid Members Public
The Biden-Harris administration’s “Time is Money” initiative targets companies that waste consumers’ time and money through inefficient practices, poor chatbot experiences, and frustrating ‘doom loops’. interface.ai’s solutions are already fully compliant with these…
Call Center Cost Savings – How to Stop Outsourcing for Overflow & After-hours Paid Members Public
The rise of call center outsourcing for overflow and after-hours was a logical and understandable evolution. In the late 1990s and early 2000s, company call centers recognized two developments – 1) their staff…
