AI Call Center for Banking
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
How to Evaluate Generative AI for Financial Services – 3 Key Questions to Ask Paid Members Public
The promise of Generative AI in financial services is immense, but with this potential comes a new set of challenges that many are still learning to navigate. There’s no doubt that Generative AI…
Generative AI Use Cases in Banking 2024 – Real-world Results Paid Members Public
There’s a lot of conversation around the potential of Generative AI in banking. While it mostly began with uncertainty, talk has now firmly shifted. Organizations are not wondering if it will have a…
Responsible by Design – 5 Foundations of Responsible AI in Financial Services Paid Members Public
The banking industry has more potential than any other to benefit from AI and Generative AI, according to Accenture’s latest AI report. And yet with this great promise comes ethical, compliance, and security…
Call Center Cost Savings – How to Stop Outsourcing for Overflow & After-hours Paid Members Public
The rise of call center outsourcing for overflow and after-hours was a logical and understandable evolution. In the late 1990s and early 2000s, company call centers recognized two developments – 1) their staff…
Facing High Call Center Attrition? Here’s How to Retain Your Best Talent Paid Members Public
Call center attrition in North America is shockingly high. The pandemic triggered a wave of resignations across industries and roles, with customer service and support being particularly hard-hit. Unfortunately, this doesn’t appear to…
interface.ai Launches Industry-First Spanish GenAI Voice Banking Assistant Paid Members Public
Leader in conversational AI advances telephone banking with the industry’s first GenAI-powered multilingual voicebot. Since its inception in 2015, interface.ai has consistently led the development of AI for financial services. With this mission…
Combating Deepfake Voice: interface.ai’s Pioneering Authentication Approach Paid Members Public
Deepfakes may have initially gained notoriety through manipulated celebrity videos, but it has since crossed into far more dangerous territories – particularly for financial services. The threat of deepfake voice to financial services…
A New Era of Voice Security: Vital Voice Authentication for Banking in 2024 Paid Members Public
There’s no doubt that cyber threats targeting financial services are becoming increasingly sophisticated. Fraud, identity theft, and data breaches are rampant – and costly. According to a recent report by IBM, financial organizations…
