Corelation Customers Can Now Seamlessly Adopt interface.ai’s IVA & Transform Call Centers From Cost To Revenue Centers Paid Members Public
[San Francisco, California], [January 27, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Corelation customers can now launch their IVA in less than 2 weeks to transform…
What is the Impact of COVID-19 on AI in Banking? Paid Members Public
The incorporation of Machine Learning (ML) and Artificial Intelligence (AI) in banking has rapidly increased in the past few years. Banking and other financial services are keenly adopting AI and other advanced data-science…
5 Best Practises for Data Driven AI Call Centers Paid Members Public
The call center industry has seen a rapid revolution in the past decade. New and evolving technologies like AI (Artificial Intelligence) have significantly impacted how call centers function and operate. To drive customer…
4 Ways Banking Chatbots Can Create Enhanced User Experience Paid Members Public
Over the years, technology has made banking more automated and convenient for the user. Digital technologies like net banking, virtual banking (Google Pay, PayPal, etc.), Chatbots have revolutionized digital transformation in the banking…
Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant? Paid Members Public
The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don’t have a call center system in place. Also, upgrading the existing call center will…
TMCC becomes First Co-operative Society to Offer AI-Powered Customer Service Paid Members Public
Karnataka-based Multi-State Cooperative Society- Tumkur Merchants Credit Cooperative Limited (TMCC), one of the fastest-growing financial institutions in the country with over Rs.1,000 Crore in assets, aims to offer Artificial Intelligent powered banking experiences…
People First Federal Credit Union partners with interface.ai to enhance call center experiences by offering an Intelligent Virtual Assistant Paid Members Public
People First Federal Credit Union (PFFCU), based in Allentown, Pennsylvania, and serving over 75,000 members, will offer 24×7 personalized call center support to its members with interface.ai’s award-winning Intelligent Virtual Assistant (IVA), which…
Re-direction bots & poor customer experience Paid Members Public
One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to…
