Re-direction bots & poor customer experience Paid Members Public
One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to…
A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor Paid Members Public
(Author: Srinivas Njay, Founder & CEO, interface.ai) Introduction Over the past few months, the adoption of Intelligent Virtual Assistants (IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by…
Celebrating Credit Unions & The Sense Of Community Paid Members Public
Today, on the occasion of the International Credit Union Day, I wanted to take a moment to revisit the history of the credit union movement in the United States & truly appreciate the…
Debt Collection Practises with Artificial Intelligence Paid Members Public
Debt collection remains one of the top challenges facing financial institutions today. Due to their business nature, financial institutions regularly undertake risks such as delinquencies & defaults associated with lending. Global consumer debt…
