‘Welby’ – Allegacy Federal Credit Union’s Intelligent Virtual Assistant, powered by interface.ai, is live on the CU’s Website


Allegacy Federal Credit Union (Allegacy), one of the largest credit unions in North Carolina, serving over 163,000 members, will offer 24×7 personalized support to all its members with interface.ai’s award-winning Intelligent Virtual Assistant (IVA).

Allegacy Federal Credit Union’s IVA, ‘Welby’, that is powered by interface.ai, is now available on Allegacy Federal Credit Union’s website.

Members can now interact with ‘Welby’ 24X7.

Through this solution’s launch, members who interact with ‘Welby’ will  instantly find answers to their questions, enabling Allegacy to provide full service to members 24/7. And it will also enable Allegacy to engage its members in a highly personalized manner.

About Allegacy Federal Credit Union:

For the past 53 years, Allegacy Federal Credit Union has been assisting its members, staff, and the communities it serves to ‘Be Their Best’ by assisting individuals in making smart financial choices. Allegacy has become one of the largest credit unions in North Carolina, serving over 163,000 members worldwide with almost $1.9 billion in assets. For more information, please visit www.allegacy.org

About interface.ai:

interface.ai provides an out-of-the-box Intelligent Virtual Assistant that acts as a “personal banking teller” to help members 24×7 through every step of their journey from being a prospect to achieving financial wellness. interface.ai’s Intelligent Virtual Assistants currently power several Banks and Credit Unions across the world. For more information, please visit www.interface.ai.