Finish what your customers start
From balances and transfers to loan payoffs — answered and completed on your core, not handed to a queue.
Agentic AI for credit unions and community banks
Turn every interaction into revenue, not just resolution.
AI that answers is table stakes. Ours completes the transaction on your core and turns every service moment into growth.
- 100+Credit unions and community banks
- 60%+Interactions handled by AI
- 99.99%Uptime
Knowledge
Directory/coreTypeExternal
Drop the file you want to upload hereorBrowse files
Disclosures.pdf
Core files
Disclosures.pdfUploading
Online banking
Core filesUploaded
DisclosuresUploaded
Online bankingUploaded
Configured
What’s my checking balance?
Everyday Checking is at $2,418.36 — all of it available now.
Card blocked · Visa ••2456
9:41
Interface Bankmobile · 02:16
mutekeypadspeaker
I
Interface Bank
How can I help you today?
Did that transfer go through?
I
Interface Bank · 6:44 PM
Yes. Here’s what’s left.
Everyday Checking
Checking · ••••4821
Current balance$1,918.36
Available$1,918.36
Visa ••2456Blocked
Can I talk to someone?
Ask anything
By continuing the chat, you agree to our Privacy Policies.
Sarah Chen
(408) 555-9034
ContextIVA Summary
Requested a $5,000 checking → savings transfer — exceeds the self-service limit. Identity verified via SSN in the IVA.
Highlights
Time with IVA2:55SignalsAuthentication
Low Risk Auth
Sentiment
Neutral
Next steps
1Confirm the transfer details and execute
2Offer the 12-Month CD (idle checking balance)
CloseView Call
Performance & Usage
MonthlyLanguage · All
Call VolumeCaller DetailsTop AgentsAgent Usage
48,230Total calls
6,118Transferred
3m 17sAvg handling
Calls by hour
12 AM6 AM12 PM6 PM
Calls by day
MonTueWedThuFriSatSun
100+ institutions live on their banking core
Agentic AI built for community finance - and only community finance.
Speak with one voice, on every channel
The answer doesn’t depend on how or where the customer asks. One knowledge source, one integration, one audit trail.
Update it, test it, ship it
Change a rate, a message, a policy. Test your changes. Deploy the same day — no vendor ticket, no waiting.
One engine powering your unified AI strategy
Each solution is built for a different moment. All of them are connected through one agentic AI brain, one knowledge base, one set of controls.
Customer-facing — the call
Agentic Voice AI
Natural phone conversations that exceed even your most seasoned agent. Resolve complex transactions end-to-end, secured with built-in device biometrics and caller ID forensics. 24/7.
Learn moreCustomer-facing — the call
Agentic Voice AI
Natural phone conversations that exceed even your most seasoned agent. Resolve complex transactions end-to-end, secured with built-in device biometrics and caller ID forensics. 24/7.
Learn more
Voice AI
Daniel
Employee AI
Assemble — the control center
Your AI, your rules.
Assemble is your control center where you run Voice, Chat, and Employee AI. Make your changes, test in UAT, deploy, and measure — all on your timeline.
Results from credit unions & community banks running interface.ai
Automating calls with Voice AI gives our team more time to help the members who really need extra support, and help them quickly.
Jeff GehrisCOO, Securityplus Federal Credit Union
84%+
calls handled by Agentic Voice AI at Securityplus Federal Credit Union
- $4.4MAnnual contact center savings with Voice AI
- 80%After-hours calls resolved with Voice AI
- 66%Drop in agent turnover with Employee AI
- 76%Chat containment with Chat AI
- 6%Membership growth with Voice AI
At this scale
- 100+Credit unions and community banks live
- 1.5M+Conversations a day
- 99.99%Uptime
Security and compliance, built-in.
Exam-ready by design. It knows the guidance, verifies before it acts, hands off when unsure, and never trains on your data.
Verified before it acts
Built-in Device Biometrics and Caller ID Forensics. Risk-based authentication that adapts to every transaction. Secure without the friction.
Compliant as it talks
Trained on NCUA and FFIEC guidance to detect violations and restrict risky content. With an audit trail for the exam.
Human handoff when unsure
Low confidence triggers transfer with full transcript. Members can request an agent anytime.
Your data stays yours
Your conversations don't train models for anyone else. Sources and approvals live in Assemble.
The future of banking AI
Collections AI and Nexus represent the next generation of banking AI. Lead your industry and request early access — we'll walk you through the rollout plan.
Early access
Agentic Collections AI
Early-delinquency outreach across voice, SMS, and email. Cured with empathy, relationship intact.
Request early access
Early access
Nexus — Agentic Contact Center
AI owns the conversation; a person arrives in seconds behind the scenes when support is needed. No transfers, no hold queues.
Request early accessBook a demo to see how agentic AI
can help your institution
Watch AI running on your banking core.