Intelligent Virtual Assistant for Banks & Credit Unions
“From our evaluation, it is clear that interface.ai is far ahead of even the second best vendor operating in the Intelligent Virtual Assistant space.”
Dr. David Tuyo
President & CEO, University Credit Union
A ChatGPT-like assistant for your customers and staff
“Sphere, interface.ai’s multimodal AI assistant, replaces 14-15 applications used by our agents and branch staff, enhancing operational efficiency by 10x.”
Estela Nagahashi
EVP, Chief Operating Officer,
University Credit Union
Trusted by more than 100 Credit Unions and Community Banks
One Conversational AI Brain
From self-service financial assistance to personalized financial wellness all in one platform.
Improve Operational Efficiencies
Optimize call center operations with automated voice authentication and response.
Enhance Digital Experiences
Get faster access to information, real-time guidance and quick processing of transactions.
Drive Revenue
Growth
Deliver financial insights and personalized product recommendations.
Banking Domain Expertise to Deliver
Impact from Day One
Dr. David Tuyo
President & CEO
160% increase in application conversion.
Royce serves UCU’s university community across web, mobile, and voice, answering questions, completing transactions, and streamlining loan applications
$6.6M
increase in revenue.
678
saved applications
Carolyn Jordan
Chief Growth Officer
50% rate of call containment.
Nick is Neighborhood Credit Union’s agent that’s always available, eliminating call wait times and elevating member experience with a voicebot for the contact center.
43,909
hours of wait time averted.
$4.4M
annual cost-savings.
Elizabeth Osborne
Chief Operations Officer
6% decrease in call abandonment rates.
Olive, a virtual voice and chat assistant, helps to deliver a faster, more personalized banking experience while redirecting agents towards more complex member inquiries.
60%
containment rate.
$300k
annual cost-savings.
Rated best-in-class by industry leaders
interface.ai was selected as the exclusive generative AI partner of Allied Solutions and CUNA Strategic Services in a completely independent assessment of intelligent virtual agents.
Connecting with your banking systems is fast, easy, and secure.
interface.ai integrates with major core banking and customer management systems, including Fiserv, Jack Henry, and Corelation KeyStone. Personalize experiences, process transactions, and ensure seamless handoffs between virtual and human agents, so that it’s hard to tell where self-service starts and assisted-service begins.
An AI platform you can truly bank on
Voice and text
Talk or type with an AI that is designed for whatever comes most naturally to you.
Multilingual
Fluent in the language you bank in, flexible enough to handle complex requests.
Accurate answers
Graph-grounded responses for the highest rates of banking accuracy from day 1.
Emotional intelligence
Redirect based on the detected sentiment and tone, or when a human touch is needed.
Collective learning
Fuel continuous feedback loops with millions of domain-specific conversations every day.
Trusted by millions
Certified to the highest standards and time-tested with a decade of banking experience.
End-to-end experience
Pre-trained in more than 60 different banking-specific use cases and everyday tasks.
Every channel
In branch or online. Phone or chat. A virtual assistant at the center of everything.