How IVA sends text and provides knowledge ondemand.Try Asking
Are the ATM Branches open?
How the IVA is able to empathize and provide options to customer.Try Asking
My business is impacted by the pandemic. Can you help me skip a loan payment?
How the IVA handles authenticated experiences with insight.Try Asking
What is my balance?
How the IVA helps with personalised recommendation creating new revenue opportunities.Try Asking
I would like to place a travel notice
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- 1. Are the branches and ATMs still open?
- 2. What precautions should I take while visiting a branch?
- 3. How are you ensuring the continued safety of your operations?
- 4. How are you helping people whose income has been impacted by the pandemic?
- 5. I received a call from someone claiming to be from your bank related to the Coronavirus
- 6. How long will the bank operational changes be in effect?
- 7. Should customers withdraw extra money given this pandemic?
- 8. Can I get coronavirus from cash or from an ATM touchscreen?
Expected ROI for your Financial Institution
New Revenue Opportunity
- Estimated Annually
- 9-12 weeks Timeframe
- 60 % calls automated
Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute).
New Revenue opportunities identified in 6% of calls & calculated based on industry standards.