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How IVA sends text and provides knowledge ondemand.
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Are the ATM Branches open?
How the IVA is able to empathize and provide options to customer.
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My business is impacted by the pandemic. Can you help me skip a loan payment?
How the IVA handles authenticated experiences with insight.
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What is my balance?
How the IVA helps with personalised recommendation creating new revenue opportunities.
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I would like to place a travel notice
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- 1. Are the branches and ATMs still open?
- 2. What precautions should I take while visiting a branch?
- 3. How are you ensuring the continued safety of your operations?
- 4. How are you helping people whose income has been impacted by the pandemic?
- 5. I received a call from someone claiming to be from your bank related to the Coronavirus
- 6. How long will the bank operational changes be in effect?
- 7. Should customers withdraw extra money given this pandemic?
- 8. Can I get coronavirus from cash or from an ATM touchscreen?
Expected ROI for your Financial Institution
Savings Opportunity
$0
New Revenue Opportunity
$0
Estimated Annually
9-12 weeks Timeframe
60 % calls automated
Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute).
New Revenue opportunities identified in 6% of calls & calculated based on industry standards.