Hiring, training, and retaining employees at the banking call centers have been recurring challenges.
However, this problem has been exacerbated post the pandemic due to the sustained increase in call volumes, and the introduction of stimulus checks.
Banks Preferred Solution : AI-Powered Call Center
FIs across the nation are leveraging interface.ai‘s Intelligent Virtual Assistant on their Call Center to seamlessly manage the increased calls, improve service levels & enhance staff morale.
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