[San Francisco, California], [January 27, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Corelation customers can now launch their IVA in less than 2 weeks to transform their call center from a cost to a revenue center. interface.ai’s built-in integrations to Keystone’s APIs will enable a turnkey setup of interface.ai’s IVA for Corelation’s customers and enable them to launch the IVA on the call center (AI Call center) within two weeks with about 95% accuracy in understanding member requests and fulfilling most of the member requests automatically on Day 1 of the launch.
Hundreds of Credit Unions who have already chosen Corelation’s Keystone for core banking have a head start in evolving member experiences because of Corelation’s open banking APIs. This brings a significant advantage for Credit Unions to adopt innovative solutions such as interface.ai which can help transform member experiences from Digital to Intelligent first.
The IVA also helps Credit Unions quickly respond to one of the most significant challenges today: increasing call volumes. Traditionally, call center operations have been challenging due to staff attrition, issues with hiring & training. With the pandemic, there is a change in member behavior & an increased call volume is observed across Credit Unions, even after the reopening of branches. This has led to increased stress on call centers leading to higher abandonment rates, increased call wait times, low resolution rates, and overall, a poor member experience.
With interface.ai’s IVA, Credit Unions can bring down the cost per call from over $1.5 per minute to less than $0.2 per minute, offer 24X7 support and scale seamlessly to manage increased call volumes without having to hire additional staff, and bring call abandonment rates & wait times to zero. The IVA not only helps Credit Unions to support members round-the-clock, but it also engages members through financial insights and drives revenues through up-sell & cross-sell.
“interface.ai’s IVA is already one of the top choices for a lot of customers of Corelation today. We are excited to announce this seamless integration of our IVA with Corelation’s Keystone platform. This will enable us to set up our IVA for Corelation’s customers in a turnkey fashion and help them overcome challenges & realize ROI quickly,” said Srinivas Njay, Founder & CEO of interface.ai.
About Corelation, Inc.
Based in San Diego, CA, Corelation is the innovative core processor for today’s credit union. This solution is a person-centric system that empowers credit unions to offer the best member service possible, enhancing their value for member attraction and retention. In terms of industry experience, Corelation’s staff has dedicated their careers to creating core systems and providing unparalleled client service. For more information, visit www.corelationinc.com.
interface.ai is an award-winning out-of-the-box Intelligent Virtual Assistant(IVA) that acts as a “personal banking teller” to help customers 24×7 through every step of the journey from being a prospect to achieving financial wellness.
interface.ai’s AI-powered call center, where the IVA is available on the call center channel, has revolutionized call centers for financial institutions by transforming their call centers from a cost center to a revenue center. Visit www.interface.ai to learn more.
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