Our delivery experts help you get the absolute maximum from our offerings
Implementation
Maintenance & Support
Knowledge Update & Training
ROI Benchmarking
Launch Support & Driving Adoption
Learn how UCU has benefited from our Managed Services
Estella Nagahashi
EVP, Chief Operating & Lending Officer, University Credit Union
“In our industry, service is key. We have worked with some of the largest vendors, but we have hardly come across vendors who provide white-glove services such as the ones provided by interface.ai. They are setting new standards in the industry and I hope they continue to scale the same standard of service.”
Chiasia Moua
Vice President, Operations, University Credit Union
“I think the relationship between a vendor and a Financial Institution is very important and we at UCU have a great relationship with interface.ai. The interface.ai team is very understanding, quick to respond, and resolve any issues. This has made the overall process very enjoyable.”
Flexibility with Services
Our service packages are entirely customizable. Broadly, our clients choose either the Self service or a Fully Managed service package
Self Service
Client handles the implementation & maintenance of the Intelligent Virtual Assistant.
We provide end to end training to ensure all the best practices are adopted.
Fully Managed Service
This is our most popular services package where we manage the end-to-end implementation & support of the Intelligent Virtual Assistant.
Pre Launch Services
Implementation and Delivery
ROI
Benchmarking
Our solution is centered around driving value & ROI for our clients from day 1.
Prior to launching, we capture the benchmark of all the metrics we want to impact.
This enables us to continuously track the impact of our solution across these metrics.
Launch Support
We provide all the support needed for our clients to ensure the launch of the Intelligent Virtual Assistant is successful. This includes –
• Product Marketing Support
• Branding & Design Support
• Support with Marketing Activities
• Sharing Best Practices of prior launches
Post Launch Services
Support in Driving Adoption
We partner with our clients to work with them on driving adoption of the Intelligent Virtual Assistant among their customers.
This is usually done by supporting clients with marketing & branding, understanding evolving customer behavior to modify the go-to-market strategies & features.
Continuously making AI assistant better
Implementation
Updates to Machine Learning algorithms happen every day based on data gathered from customer interactions.
New Scope Training
The AI system gets trained every week for any new scope based on customer interactions.
Knowledge update support
If the Financial Institution wishes to make any updates to the knowledge base, the request is processed within a 12 hour period.
We strive to drive ROI for our clients continuously and have regular checks in place to ensure we add value everyday.
We continuously compare the ROI metrics benchmarked to the new metric values and make any tweaks necessary to ensure rapid value generation.
