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interface.ai Services

You don’t have to do the work alone. While onboarding or ongoing, get access to technical experts who work alongside your team every step of the way.

Active Implementation Icon

Implementation

Maintenance &
Support

Knowledge Update
& Training

ROI
Benchmarking

Launch Support
& Driving Adoption

Learn how customers have benefited from managed services

Todd Link,
Chief Risk Officer
Dupaco Community Credit Union Sets the Standard for Fraud Prevention & Member Service with AI The challenge Dupaco faced increasingly sophisticated fraud threats and a growing demand for 24/7 member support. They needed...
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Rhonda Neathery,
VP, Digital Branch
WEOKIE Federal Credit Union Transforms Member and Agent Experience with IVR to Voice AI Upgrade The challenge WEOKIE faced surging call volumes, long wait times, and high agent attrition with their legacy phone...
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Horacio Garcia-Korosec,
Director of Member Experience & Strategy
Del-One Federal Credit Union Automates More Than ⅔ of Member Service Inquiries with Voice & Chat AI The challenge Del-One needed to manage rising call volumes while maintaining high service standards and controlling...
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Edward Barcinas,
Director of Customer Experience,
"As a community bank, serving primarily island nations, we’ve always been digitally focused. Whether we’re thinking about meeting our most...
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Dr. David Tuyo,
President & CEO
“From our evaluation, it is clear that interface.ai is far ahead of even the second best vendor operating in the Intelligent...
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Troy Kyle,
Chief Information Officer
“The possibilities with interface.ai on the automation we could achieve, the customizations possible with the solution, the impact enabled for...
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James Chang,
Chief Executive Officer
“The experience that interface.ai was offering was far superior than the other AI platforms...
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Carolyn Jordan,
Chief Growth Officer
“Our call handling rates increased from 50% to 90% within 2 days of Nick's deployment, which has allowed our agents to focus more on...
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Travis Frey,
Chief Technology & Security Officer
“We have achieved 40% call automation on day 1 of launch of ‘Beau’, our Intelligent Virtual Assistant, powered by interface.ai”
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Josh Herzog,
Vice President of Operations Experience & Payments
“The team at Keypoint was greatly impressed by what interface.ai was able to offer currently and had laid out a detailed roadmap for the future...
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Matthew Herrick,
Senior Vice President Marketing & Financial Services
“We have been very impressed with the solution provided by interface.ai. The committee was blown away by the demo and what we can...
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Dan St. Hilaire,
Chief Executive Officer
“The IVA will free up our employees from working on transactional activities and enhance the quality of work, thus improving employee morale...
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Flexibility with Services

Our service packages are entirely customizable. Broadly, our clients choose either
the self-service or a fully managed service package.

Fully Managed Service

Popular choice

This is our most popular services package where we manage the end-to-end implementation & support of the Intelligent Virtual Assistant.

Self-Service

Client handles the implementation & maintenance of the Intelligent Virtual Assistant.

We provide end to end training to ensure all the best practices are adopted.

Prelaunch Services

Fully Managed Service

Implementation
and Delivery

We have a highly skilled delivery team specialized in implementing AI systems in financial institutions.
Our processes are highly efficient and client friendly. There are no additional charges to integrate with your existing systems.

ROI
Benchmarking

Our solution is centered around driving value & ROI for our clients from day 1. Prior to launching, we capture the benchmark of all the metrics we want to impact. This enables us to continuously track the impact of our solution across these metrics.

Launch
Support

We are here to support the successful adoption of the Intelligent Virtual Assistant. This includes guidance and best practices on: design & branding, customer education, digital and in-branch marketing, and effective launch planning.

Postlaunch Services

Fully Managed Service

Support in Driving Adoption

We partner with our clients to work with them on driving adoption of the Intelligent Virtual Assistant among their customers.

This is usually done by supporting clients with marketing & branding, understanding evolving customer behavior to modify the go-to-market strategies & features.

Learn about UCU's journey

On-going evaluation of ROI

We strive to drive ROI for our clients continuously and have regular checks in place to ensure we add value everyday. We continuously compare the ROI metrics benchmarked to the new metric values and make any tweaks necessary to ensure rapid value generation.

AI that Continuously Learns

Implementation

Updates to Machine Learning algorithms happen every day based on data gathered from customer interactions.

New Scope Training

The AI system gets trained 
every week for any new 
scope based on customer interactions.

Knowledge update support

If the Financial Institution 
wishes to make any updates 
to the knowledge base, the request is processed within a 
12 hour period.

Schedule demo

Access the full case study