AI Call Center for Banking
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
Facing High Call Center Attrition? Here’s How to Retain Your Best Talent
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Call center attrition in North America is shockingly high. The pandemic triggered a wave of resignations across industries and roles, with customer service and support being particularly hard-hit. Unfortunately, this doesn’t appear to…
interface.ai Launches Industry-First Spanish GenAI Voice Banking Assistant
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Leader in conversational AI advances telephone banking with the industry’s first GenAI-powered multilingual voicebot. Since its inception in 2015, interface.ai has consistently led the development of AI for financial services. With this mission…
Combating Deepfake Voice: interface.ai’s Pioneering Authentication Approach
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Deepfakes may have initially gained notoriety through manipulated celebrity videos, but it has since crossed into far more dangerous territories – particularly for financial services. The threat of deepfake voice to financial services…
A New Era of Voice Security: Vital Voice Authentication for Banking in 2024
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There’s no doubt that cyber threats targeting financial services are becoming increasingly sophisticated. Fraud, identity theft, and data breaches are rampant – and costly. According to a recent report by IBM, financial organizations…
Case Study – How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI-Powered Phone Banking
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There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k…
Why Financial Institutions Are Moving to Intelligent Virtual Assistants from Outsourced Call Centers
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Why are AI-based Intelligent Virtual Assistants Better for Financial Institutions For banks, credit unions, and other financial institutions, providing high-quality customer support is essential for building and maintaining customer relationships. Traditionally, overflow contact…
Actionable Insights on How AI is Transforming Call Centers
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With the ever-growing and doubling call volumes in the industries – the need for modern and automated solutions like Artificial Intelligence (AI) is more important than ever. As the COVID-19 virus descended in…
How Can Call Centers Improve Operations by Implementing AI?
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The cutting-edge technology—Artificial Intelligence (AI) and Machine Learning (ML) have impacted several industries and their processes, including banks, HR processes, hospitals, and many more. Gartner suggests that 37% of organizations have globally implemented…
