Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
In a recent webinar hosted by interface.ai and Prospera Credit Union, Prospera’s mission to help members prosper financially took center stage. Todd Thiel, Chief Digital and Technology Officer at Prospera, shared how they…
Discover how Affidian Credit Union leveraged AI-powered member service to improve support, boost efficiency, and scale for future growth. In a recent webinar with interface.ai, Affidian Credit Union partnered with interface.ai to share…
The contact center is still the most used service channel for financial institutions, and it’s also the most outdated. While many websites, mobile apps, and chat tools have undergone complete overhauls in the…
Agentic AI is changing the role of artificial intelligence — from responding to requests to acting with autonomy. As more industries adopt this new generation of AI agents, a growing number of vendors…
Launching an AI voice assistant is a big step forward in improving member service – but even the smartest technology needs the right introduction. For credit unions, the key to success isn’t just…
Introduction Financial institutions (FIs) – including banks and credit unions – continually face the challenge of protecting members’ sensitive information while offering simple, quick ways to access accounts. Legacy methods like solely asking…
If you’re reading this blog, chances are you’ve started hearing about the next big thing in AI: AI agents. They’re popping up everywhere — in industry headlines, at conferences, and in pitch decks…
In today’s fast-paced financial services landscape, credit unions and community banks face a dual challenge: delivering exceptional customer experiences while keeping costs in check. Many institutions have adopted a multi-channel approach—chat, text, social…
