AI Call Center for Banking
Unlocking the Future: Unleashing the Potential of Artificial Intelligence in Banking. Dive into the dynamic world of AI and its game-changing impact on the banking sector. From personalized customer experiences to fraud detection, witness how this groundbreaking technology is reshaping financial services for a smarter, more secure future.
The Future of Fraud Prevention: How AI is Changing the Authentication Game
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Fraud is no longer a side battle – it’s a technological arms race. As AI empowers fraudsters to mimic voices, craft perfect phishing scripts, and bypass static security systems, traditional authentication methods are…
Voice AI vs. Traditional IVR: What Credit Unions Should Know
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For decades, traditional IVR (Interactive Voice Response) systems have been the backbone of contact centers in financial services, including credit unions. These systems greet callers with pre-recorded menus such as “Press 1 for…
How Voice AI Helped Prospera Credit Union Transform Member Service and Efficiency
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In a recent webinar hosted by interface.ai and Prospera Credit Union, Prospera’s mission to help members prosper financially took center stage. Todd Thiel, Chief Digital and Technology Officer at Prospera, shared how they…
Inside Affidian Credit Union’s AI Story – Elevating Member Experience & Frontline Efficiency
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Discover how Affidian Credit Union leveraged AI-powered member service to improve support, boost efficiency, and scale for future growth. In a recent webinar with interface.ai, Affidian Credit Union partnered with interface.ai to share…
Why Contact Center Modernization Can’t Wait
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The contact center is still the most used service channel for financial institutions, and it’s also the most outdated. While many websites, mobile apps, and chat tools have undergone complete overhauls in the…
Agentic AI Vendors – Who’s Leading the Shift from Bots to Autonomous Agents?
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Agentic AI is changing the role of artificial intelligence — from responding to requests to acting with autonomy. As more industries adopt this new generation of AI agents, a growing number of vendors…
Getting Members On Board: Best Practices for Launching an AI Voice Assistant
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Launching an AI voice assistant is a big step forward in improving member service – but even the smartest technology needs the right introduction. For credit unions, the key to success isn’t just…
Fortify your AI Voice Agent and Call Center: How Caller ID Verification & Device Biometrics Redefine Fraud Prevention
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Introduction Financial institutions (FIs) – including banks and credit unions – continually face the challenge of protecting members’ sensitive information while offering simple, quick ways to access accounts. Legacy methods like solely asking…
