Call 888-320-3889 to Speak with the Assistant

How IVA sends text and provides knowledge ondemand.
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Are the ATM Branches open?
How the IVA is able to empathize and provide options to customer.
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My business is impacted by the pandemic. Can you help me skip a loan payment?
How the IVA handles authenticated experiences with insight.
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What is my balance?
How the IVA helps with personalised recommendation creating new revenue opportunities.
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I would like to place a travel notice

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1. Are the branches and ATMs still open?
2. What precautions should I take while visiting a branch?
3. How are you ensuring the continued safety of your operations?
4. How are you helping people whose income has been impacted by the pandemic?
5. I received a call from someone claiming to be from your bank related to the Coronavirus
6. How long will the bank operational changes be in effect?
7. Should customers withdraw extra money given this pandemic?
8. Can I get coronavirus from cash or from an ATM touchscreen?

1. How do I enroll for online banking?
2. Can I refinance my car to lower my loan payment?
3. Are there other ways I can access my account?
4. What resources do you offer for those that are not as familiar with banking digitally?
5. How will you service individuals with special needs in the open branches?

1. I want to make a loan payment online.
2. How do I order checks online?
3. Can I deposit a check online?
4. I want to cancel a check payment
5. How can I skip a payment online?

Expected ROI for your Financial Institution

Savings Opportunity

$0

New Revenue Opportunity

$0

Estimated Annually
9-12 weeks Timeframe
60 % calls automated

Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute).
New Revenue opportunities identified in 6% of calls & calculated based on industry standards.

Call 888-320-3889 to Speak with the Assistant

How IVA sends text and provides knowledge ondemand.

How the IVA is able to empathize and provide options to customer.

How the IVA handles authenticated experiences with insight.

How the IVA helps with personalised recommendation creating new revenue opportunities.

Expected ROI for your Financial Institution

Savings Opportunity

$0

New Revenue Opportunity

$0

Reduce Call wait times & abandonment rate to 0

Provide full-service 24x7 to all of your customers

Reduced call center operations overhead

Avoid customers receiving limited service at outsourced call center

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