Banks Rely on Specialized Vendors for Online & Mobile Banking – It’s Time to Do the Same for AI Self Service
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Online and Mobile Banking (OMB) has become a ubiquitous self service channel across the financial services industry. From the start, banks and credit unions recognized the need to partner with a specialized vendor….
Banks are Closing the Gap: How to Improve Credit Union Member Engagement
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Credit unions have traditionally enjoyed a strong edge in member engagement over banks, but this advantage now seems to be dwindling. Largely due to their not-for-profit-model, credit unions have had the upper hand…
How Banks & Credit Unions are Improving Financial Accessibility with interface.ai
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As technology continues to rapidly transform the financial landscape, one key issue continues to demand attention: financial accessibility. According to a recent survey by Accenture, 46% of consumers in the U.S. express frustration…
How to Evaluate Generative AI for Financial Services – 3 Key Questions to Ask
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The promise of Generative AI in financial services is immense, but with this potential comes a new set of challenges that many are still learning to navigate. There’s no doubt that Generative AI…
Generative AI Use Cases in Banking 2024 – Real-world Results
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There’s a lot of conversation around the potential of Generative AI in banking. While it mostly began with uncertainty, talk has now firmly shifted. Organizations are not wondering if it will have a…
Responsible by Design – 5 Foundations of Responsible AI in Financial Services
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The banking industry has more potential than any other to benefit from AI and Generative AI, according to Accenture’s latest AI report. And yet with this great promise comes ethical, compliance, and security…
Navigating Banking Compliance Regulations: How interface.ai Complies with “Time is Money” Initiative
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The Biden-Harris administration’s “Time is Money” initiative targets companies that waste consumers’ time and money through inefficient practices, poor chatbot experiences, and frustrating ‘doom loops’. interface.ai’s solutions are already fully compliant with these…
Call Center Cost Savings – Stop Outsourcing Overflow & After-hours Calls, Start Automating
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Credit unions and banks are facing increasing pressure to provide superior customer service while managing operational costs. For many institutions, call center outsourcing, particularly for overflow and after-hours calls, has been a go-to…
