Practical thinking and the latest trends on agentic AI, contact center strategies, banking AI, fraud prevention, and member experience — written for credit union and community bank leaders. 264+ articles and counting.
Technological developments have revolutionized the way organizations and businesses operate in multiple verticals, including the Human Resource (HR) department. Artificial Intelligence or AI in HR has made organizations function much better because AI…
University Credit Union has launched Royce on its Call Center to help members get answers to their questions with high accuracy and no wait times.
Banks and credit unions drive significant portions of their revenues through products such as credit cards, mortgages,& personal loans. These products help financial institutions improve their footprint with current customers and also acquire…
interface.ai has been selected as a finalist in the Callahan Innovation Series 2021, in the member experience category. Each year, the Callahan Innovation Series looks for the most innovative players empowering the Credit…
Artificial Intelligence (AI) and Machine Learning (ML) technologies are comparatively ubiquitous today, as they are changing and revolutionizing the shape of several business operations. Over the past decade, AI technology has impacted almost…
Modern technologies, such as Artificial Intelligence (AI) and Machine Learning, have automated several processes in the industries, including call center automation, recruiting and hiring, customer service, and debt collection. Artificial Intelligence or AI…
[San Francisco, California], [February 16, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Share One customers can now launch their IVA in less than 2 weeks to…
Artificial Intelligence is making its mark and influencing several areas, including customer service support. As a result, AI is significantly changing how we interact with companies, perform our jobs, and day-to-day operations. AI…
Help and guidance are very crucial in the sales industry. Often salespeople waste a lot of time chasing the wrong or unideal deals or administrative work without having proper guidance to understand what…
Artificial Intelligence has numerous applications in the financial and banking sectors, including automation of call center operations. Call centers have an innovative environment. It uses high-tech technology, including customer-centric software solutions and audio…
‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US – still,…
University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, had embarked on a mission to enable the most seamless banking experience for its members through…
Artificial Intelligence is rapidly changing and transforming the banking and other financial sectors. As a result, banks are known to be the leading edge at adopting innovative technologies to assist their front-end and…
[San Francisco, California], [January 28, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant (IVA) provider for financial institutions, announced today they joined the Symitar® Vendor Integration Program (VIP). Participation in the program will…
[San Francisco, California], [January 27, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Corelation customers can now launch their IVA in less than 2 weeks to transform…
The incorporation of Machine Learning (ML) and Artificial Intelligence (AI) in banking has rapidly increased in the past few years. Banking and other financial services are keenly adopting AI and other advanced data-science…
The call center industry has seen a rapid revolution in the past decade. New and evolving technologies like AI (Artificial Intelligence) have significantly impacted how call centers function and operate. To drive customer…
Over the years, technology has made banking more automated and convenient for the user. Digital technologies like net banking, virtual banking (Google Pay, PayPal, etc.), Chatbots have revolutionized digital transformation in the banking…
The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don’t have a call center system in place. Also, upgrading the existing call center will…
Karnataka-based Multi-State Cooperative Society- Tumkur Merchants Credit Cooperative Limited (TMCC), one of the fastest-growing financial institutions in the country with over Rs.1,000 Crore in assets, aims to offer Artificial Intelligent powered banking experiences…
One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to…
interface.ai, a leading Intelligent Virtual Assistant (IVA) provider for financial institutions, announced a strategic partnership with Glia, a leading provider of Digital Customer Service. Today, Financial Institutions are challenged to manage the ever-rising…
Press Release: Dec 08, 2020- San Mateo, California (Source – PRNewswire ) Neighborhood Credit Union, based in Dallas and serving over 56,000 members, announced that it has embarked on a mission to enable…
(Author: Srinivas Njay, Founder & CEO, interface.ai) Introduction Over the past few months, the adoption of Intelligent Virtual Assistants (IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by…
