Practical thinking and the latest trends on agentic AI, contact center strategies, banking AI, fraud prevention, and member experience — written for credit union and community bank leaders. 264+ articles and counting.
What is an AI copilot? A copilot is a trusted expert that’s always at your side. In aviation, where the term originates, the copilot works as a team with the captain, communicating, coordinating,…
In banking and financial services, staying ahead of technological trends is crucial. The next generation of generative AI agents, specifically designed as knowledge assistants, are about to revolutionize the way banks and credit…
The use of and trust in AI go hand-in-hand. As financial institutions harness the power of conversational AI to transform self-service, it’s important to prioritize advanced security and privacy controls to ensure its…
In the dynamic landscape of financial services, financial institutions constantly seek innovative ways to enhance customer experience and operational efficiency. A popular strategy has been the adoption of live chat systems, which is…
Artificial Intelligence (AI) has revolutionized numerous industries, and the financial sector is no different. With its ability to enhance customer experiences and optimize operations, AI has become a game-changer for financial institutions. In…
As technology continues to advance, one thing becomes clearer each day: AI is not just a complementary software that can be added to your banking channels. Instead, AI is a powerful tool that…
The era of deep fake voices, manipulative enough to trick an individual into believing that they are interacting with a known entity, has become a national concern. This situation is particularly alarming for…
There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k…
Why are AI-based Intelligent Virtual Assistants Better for Financial Institutions For banks, credit unions, and other financial institutions, providing high-quality customer support is essential for building and maintaining customer relationships. Traditionally, overflow contact…
Technologies that minimize operational inefficiencies while enhancing customer service are becoming increasingly crucial for financial institutions. Voice authentication is one such solution that uses advanced security measures to combat fraud while also improving…
After a detailed evaluation process of numerous players in the Artificial Intelligence (AI) space, we are very excited to announce that 19 Credit Union Leagues & Associations (overseeing 23 states) have endorsed interface.ai…
Introduction to Digital Customer Service Today, end consumers prefer to interact with friends, family, and colleagues over digital channels rather than traditional channels. These consumers expect to interact with businesses in the same…
With the ever-growing and doubling call volumes in the industries – the need for modern and automated solutions like Artificial Intelligence (AI) is more important than ever. As the COVID-19 virus descended in…
Digital banking has been around for a while – to keep at par with the growing customer demands and meet the expectations of digitally-savvy customers. Especially the post-pandemic period has seen many banks…
The cutting-edge technology—Artificial Intelligence (AI) and Machine Learning (ML) have impacted several industries and their processes, including banks, HR processes, hospitals, and many more. Gartner suggests that 37% of organizations have globally implemented…
Delivering an interactive and engaging customer support service is one of the topmost priorities of any business. With the ever-growing customer expectations, brands and businesses are under pressure to create and deliver super-personalized…
Call centers have been around for quite some time now. While many still employ a veritable army of agents, there are those who have moved up and achieved partial or complete call center…
Dover Federal Credit Union, serving over 43,000 members, is now offering 24×7 personalised support to all its members with interface.ai’s award-winning Artificial Intelligence-powered Phone Banking. Dover Federal Credit Union’s AI-powered Phone Banking, ‘Beau‘,…
For Financial Institutions, choosing the right vendor for Intelligent Virtual Assistant(IVA) technology involves various factors. In this blog, we will deep dive into Pricing. Pricing plays a critical role in the decision-making of…
Allegacy Federal Credit Union (Allegacy), one of the largest credit unions in North Carolina, serving over 163,000 members, will offer 24×7 personalized support to all its members with interface.ai’s award-winning Intelligent Virtual Assistant…
The IVA provider’s services will further enhance NSE’s ability to process queries related to application status and requests, amongst others, thereby increasing overall efficiency India, September, 28th, 2021: interface.ai, a Silicon Valley-based Intelligent…
America’s Credit Union (ACU), based in Dupont, WA, and serving over 40,000 members, will offer 24×7 personalized support to all its members with interface.ai’s award-winning Intelligent Virtual Assistant (IVA). America’s Credit Union’s IVA,…
Financial Institutions have always been in a dilemma of either choosing to offer the best customer experience or the highest safety standards. interface.ai is permanently putting an end to this dilemma by introducing…
Southland Credit Union, a $1 billion California credit union serving over 60,000 members, will offer 24×7 personalized support to all its members with interface.ai’s award-winning Intelligent Virtual Assistant (IVA). Southland Credit Union’s IVA,…
