Practical thinking and the latest trends on agentic AI, contact center strategies, banking AI, fraud prevention, and member experience — written for credit union and community bank leaders. 264+ articles and counting.
In a market full of Voice AI platforms, how do you know what’s the best for your credit union? Instead of making the case ourselves, we let AI decide. We asked two of…
San Jose, CA, Feb 28, 2025 – interface.ai is thrilled to announce its Q1 2025 product release, introducing a suite of new innovations designed to enhance AI-driven member & customer interactions. This release…
Fraudsters are evolving in financial services – but so are the defenses. In 2025, the battle against banking fraud is more complex than ever. With cybercriminals using AI-powered tools to create deepfake identities,…
Credit unions and community banks face a balancing act today – delivering exceptional member service while maintaining operational efficiency. Emerging research from the 2025 study “Generative AI at Work” published in The Quarterly…
Credit unions and community banks have increasingly embraced AI to enhance customer experiences and streamline operations. Many have already replaced traditional IVR systems with AI-driven voice solutions, deployed chatbots across websites and mobile…
AI is transforming financial services, helping banks and credit unions automate routine tasks, improve security, and enhance customer experience. Yet, despite its growing adoption, misconceptions about AI remain widespread – slowing down progress…
The era of static IVRs is coming to an end. Once a staple in banking, IVR systems haven’t evolved to meet the expectations of modern consumers. Customers find them frustrating at best, and…
In our recent live webinar – ‘How Dupaco Community Credit Union Sets the Standard for Fraud Prevention and Member Experience with AI’ – we were joined by Todd Link (Chief Risk Officer, Dupaco),…
The financial services industry is at a pivotal moment, where rapid technological advancements, evolving consumer expectations, and intensified competition are reshaping customer experience (CX). As we enter 2025, staying ahead means not just…
Table of Contents Introduction Personalization in banking is no longer a “nice-to-have”; it has become a critical factor for financial institutions to remain competitive in an increasingly digital-first world. Customers and members today…
The customer service landscape is continuously evolving, shaped by rapid technological advancements and changing consumer expectations. As we approach 2025, the customer service industry trends promise to revolutionize how businesses interact with their…
Table of Contents Introduction Every member’s journey tells a story – of trust built, challenges overcome, and value delivered. For credit unions, mastering this journey is more than just good business; it’s the…
Artificial intelligence has often been met with skepticism in customer service, with concerns about job displacement and depersonalized interactions. However, this narrative misses the potential of AI when implemented effectively. The best AI…
Call centers are a constant balancing act for financial services. Institutions must strive to maintain exceptional customer service while managing rising operational expenses. Traditional solutions often involve increasing team size or outsourcing, but…
The year 2024 began on a strong note for U.S. credit unions, with membership surpassing 142 million in January and continuing with a 2.4% growth in the second quarter. At first glance, these…
Artificial intelligence has become a critical technology across almost every industry, powering groundbreaking advancements in efficiency, creativity, and automation. Among the many branches of AI, Agentic AI vs Generative AI stand out as…
At interface.ai, we’re reimagining what secure AI banking looks like. With the recent launch of our AI-powered device biometrics, we’ve made security seamless by integrating Face ID and Fingerprint ID capabilities directly into…
Anyone working in customer service understands just how critical agent productivity is to a team’s success. When productivity is low, response and wait times inevitably increase, resulting in poor customer satisfaction. But the…
It’s no easy feat keeping up with the development of AI – but it’s essential. The adoption of AI is predicted to add $170bn to banks’ profits in the next five years, according…
interface.ai is setting a new benchmark in banking authentication with the launch of device biometrics within its Voice AI and Chat AI solutions. An industry-first release, device biometrics is now integrated into interface.ai’s…
Waiting to implement AI isn’t just delaying technology; it’s delaying growth, customer loyalty, and operational efficiency. 76% of consumers are willing to switch banks for better digital services – a stat alone that…
interface.ai, the leading provider of agentic AI solutions for community banks and credit unions, has unveiled its latest industry-leading innovations as part of its Fall 2024 Product Release. Following months of dedicated R&D…
Generative AI, as we know it today, began to take shape in the early 2010s. Since then, fueled by the emergence of the transformer architecture, Generative AI has rapidly grown to become a…
In 2023, enterprise investment into Generative AI was projected at $16bn. By 2027, this investment is predicted to soar to over $140bn. This trend is possibly not a surprise to many. 77% of…
