Traditional AI vs Generative AI: Which Best Serves Financial Institutions Today?
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It’s no easy feat keeping up with the development of AI – but it’s essential. The adoption of AI is predicted to add $170bn to banks’ profits in the next five years, according…
Device Biometrics: The Next Generation of AI Banking Authentication
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interface.ai is setting a new benchmark in banking authentication with the launch of device biometrics within its Voice AI and Chat AI solutions. An industry-first release, device biometrics is now integrated into interface.ai’s…
Why Waiting to Launch AI Will Hurt your Financial Institution
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Waiting to implement AI isn’t just delaying technology; it’s delaying growth, customer loyalty, and operational efficiency. 76% of consumers are willing to switch banks for better digital services – a stat alone that…
Fall 2024 Product Release: interface.ai Reinforces AI Leadership in Financial Services with Device Biometrics & Instant-Deploy Generative AI
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interface.ai, the leading provider of agentic AI solutions for community banks and credit unions, has unveiled its latest industry-leading innovations as part of its Fall 2024 Product Release. Following months of dedicated R&D…
Pros and Cons of Generative AI: Is It Right for Your Organization?
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Generative AI, as we know it today, began to take shape in the early 2010s. Since then, fueled by the emergence of the transformer architecture, Generative AI has rapidly grown to become a…
What Agentic AI Leaders are Saying About the Next $140bn Tech Boom
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In 2023, enterprise investment into Generative AI was projected at $16bn. By 2027, this investment is predicted to soar to over $140bn. This trend is possibly not a surprise to many. 77% of…
Sphere for Employees – The Agentic AI Copilot Transforming Efficiency & Experience in Financial Services
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Frontline staff in banks and credit unions have to maintain a (seemingly) impossible balance. On the one hand, rising customer expectations challenge them to deliver evermore knowledgeable and personalized service across channels. On…
The Challenges of Outsourcing Call Centers and Why Financial Institutions are Turning to AI
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The rise of call center outsourcing for overflow and after-hours calls was a logical and understandable evolution. In the late 1990s and early 2000s, company call centers recognized two developments – 1) their…
