Practical thinking and the latest trends on agentic AI, contact center strategies, banking AI, fraud prevention, and member experience — written for credit union and community bank leaders. 264+ articles and counting.
Frontline staff in banks and credit unions have to maintain a (seemingly) impossible balance. On the one hand, rising customer expectations challenge them to deliver evermore knowledgeable and personalized service across channels. On…
The rise of call center outsourcing for overflow and after-hours calls was a logical and understandable evolution. In the late 1990s and early 2000s, company call centers recognized two developments – 1) their…
San Francisco, California, October 22, 2024 – interface.ai, the leading provider of agentic AI solutions for community banks and credit unions, today announced the successful completion of a funding round led by Avataar…
Banks and credit unions are under pressure to adopt AI self-service channels to streamline operations and enhance customer service. Yet, many financial institutions face frustrating delays when trying to implement these systems. Traditional…
Artificial intelligence has taken significant strides in recent years, but the next evolution is here: Agentic AI. Unlike traditional AI, which reacts to commands, Agentic AI operates autonomously, analyzing data, making decisions, and…
“Data quality makes or breaks Generative AI efforts” – Cornerstone Advisors The power of AI and GenAI rests on the quality of the data it is trained on. If the data is poor-quality,…
In Delaware, competition in the financial services industry is fierce. As of 2024, there are 17 credit unions, five community banks, and 20 banks in Delaware alone. To stand out in this state,…
The older demographic of credit union members is well-known. This now, however, is presenting a significant challenge. To ensure growth, they must appeal to younger generations without alienating older members, who have been…
Online and Mobile Banking (OMB) has become a ubiquitous self service channel across the financial services industry. From the start, banks and credit unions recognized the need to partner with a specialized vendor….
Credit unions have traditionally enjoyed a strong edge in member engagement over banks, but this advantage now seems to be dwindling. Largely due to their not-for-profit-model, credit unions have had the upper hand…
As technology continues to rapidly transform the financial landscape, one key issue continues to demand attention: financial accessibility. According to a recent survey by Accenture, 46% of consumers in the U.S. express frustration…
The promise of Generative AI in financial services is immense, but with this potential comes a new set of challenges that many are still learning to navigate. There’s no doubt that Generative AI…
There’s a lot of conversation around the potential of Generative AI in banking. While it mostly began with uncertainty, talk has now firmly shifted. Organizations are not wondering if it will have a…
The banking industry has more potential than any other to benefit from AI and Generative AI, according to Accenture’s latest AI report. And yet with this great promise comes ethical, compliance, and security…
The Biden-Harris administration’s “Time is Money” initiative targets companies that waste consumers’ time and money through inefficient practices, poor chatbot experiences, and frustrating ‘doom loops’. interface.ai’s solutions are already fully compliant with these…
Credit unions and banks are facing increasing pressure to provide superior customer service while managing operational costs. For many institutions, call center outsourcing, particularly for overflow and after-hours calls, has been a go-to…
Call center attrition in North America is shockingly high. The pandemic triggered a wave of resignations across industries and roles, with customer service and support being particularly hard-hit. Unfortunately, this doesn’t appear to…
Financial services are under immense pressure to deploy AI, but there are two common , interrelated challenges that they’re facing – the time it takes to train an ai chatbot balanced with optimal…
Leader in conversational AI advances telephone banking with the industry’s first GenAI-powered multilingual voicebot. Since its inception in 2015, interface.ai has consistently led the development of AI for financial services. With this mission…
Deepfakes may have initially gained notoriety through manipulated celebrity videos, but it has since crossed into far more dangerous territories – particularly for financial services. The threat of deepfake voice to financial services…
Gartner predicts that 30% of Generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025. This leaves the financial services industry at a critical juncture. While most…
There’s no doubt that cyber threats targeting financial services are becoming increasingly sophisticated. Fraud, identity theft, and data breaches are rampant – and costly. According to a recent report by IBM, financial organizations…
🚀 Watch the on-demand stream of the U.S. Congressional hearing on AI Innovation in Financial Services and hear Elizabeth Osborne, COO of Great Lakes Credit Union, share insights on the impact of interface.ai’s…
interface.ai has been named in the recent Gartner Hype Cycle for Generative AI in Banking, 2024. This acknowledgment highlights interface.ai’s continuous commitment to driving technological advancements and delivering exceptional value to financial services. It…
