Knowledge Search
Answers, with a source.
Every answer draws from your policies, procedures, CRM, and documents, never invented, with a citation to the exact page or section. Any gap gets flagged and routed to the right owner.
Agentic Employee AI
Every question answered.
Every request acted on.
Empower your frontline to be more efficient, consistent, and helpful with an AI-copilot always at their side.
A supported frontline means a supported customer
Employee AI
Across calls, chats, and branch visits: context on every handoff, accurate answers to every question, and transactions completed for the customer, all in one view.
Knowledge Search
Instead of searching for information or escalating to others, agents get instant and accurate answers. A win-win: faster calls and more consistent support.
Transaction Assist
Agents complete the transaction for the customer from one interface: a better experience for them, and a quicker process for the agent.
Prebuilt integrations with your core systems
+ 30 more
+ 30 more
Better for your team. Better for your bottom line.
Give your team better support, and it shows up everywhere.
Lower cost to serve
AI support speeds up responses, removes the need to search, and shortens ramp time for new hires.
Sell with confidence
Always-current answers on rates, products, and policies mean confident conversations that drive deposit, wallet share, and lending.
Cut turnover
Lift the agent experience with helpful support and reducing volume pressure, the daily stress that drives agents to leave.
Transaction Assist
One system, one verification, one record.
Rather than juggling multiple systems and repeating verification, this needs one interface, one check, and one record, logged to the core, attributed to the agent, fully audited.
Employee AI
The details that make
frontline support tick.
Assemble: the control center
Your command center
Configure, test, and govern every change yourself. One knowledge base, controlled by you, flows into every channel: frontline, voice, and chat AI.
Make the change yourself
Update and adjust your knowledge in minutes, no waiting on a ticket.
Test before it’s live
Stage and validate every knowledge change before an employee ever sees it.
Every interaction, measured
Dashboards on usage, knowledge coverage, experience scores, ROI & more.
Governance built in
Immutable audit trail, change approval, and Day-1 SSO.
Keep exploring
The rest of the stack
Voice AI
Elevate every call with natural AI conversations that are verified, answered, and resolved, not deflected.
Chat AI
The chat that answers, acts, and converts. Grounded entirely in your knowledge base, delivering accuracy and reliability that cuts calls and improves CX.
Assemble: the control center
Assemble is your control center where you run Voice, Chat, and Employee AI. Make your changes, test in UAT, deploy, and measure, all on your timeline.
Go deeper.
On-demand webinar
Impacts from Credit Union of America’s Employee AI Strategy
Hear how Credit Union of America deployed Employee AI to give frontline staff instant access to accurate answers and reduce reliance on tribal knowledge.
Guide · gated
Smarter Contact Center Security: AI Authentication for Financial Institutions
This guide covers how AI authentication (combining caller ID verification with device biometrics) closes the gaps that legacy security systems leave open.