Agentic Contact Center - Nexus Beta

The contact center
reinvented.

An AI-first contact center with a human in the loop on both sides. When AI leads, a person steps in for seconds of judgment. When a person leads, AI handles the busywork behind the scenes.

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Agentic Contact Center

The biggest shift since the transfer button.

Contact centers run on a restrictive binary: either AI handles the conversation, or a human takes over entirely. This is poor use of agent time and a poor member experience. Nexus introduces a third option that changes the entire economics of your contact center, without changing headcount.

Before

All-or-nothing escalation

The whole conversation transfers, not just the part that needs a person, so the member waits on hold, repeats themselves, and the agent starts from scratch.

Now

Specific-request escalation

When AI leads, only the moment that needs a person escalates. When an agent leads, AI clears the busywork behind the scenes. For both, the conversation never breaks.

Prebuilt integrations with your core systems

+ 30 more

AI leads, agent supports

Escalate the moment, not the member.

When AI is leading, only the request that needs a human decision is escalated, not the whole conversation, while the AI keeps serving the member. Agents resolve it with one-click actions: approve, deny, look up, transfer.

Agent leads, AI supports

The agent talks, the AI clears the busywork.

When an agent leads, the AI handles the busywork behind the scenes: collecting documents, filling out forms, capturing confirmations, so the agent stays focused on the member, not the paperwork.

Agentic Contact Center

Built for the reality of
community finance.

Skills-based routing
Requests route by skill (fees, loans, cards, fraud, and more) to the agent best suited, including one a member's already worked with.
Queues and priority
Set priority by queue or by individual request, with overflow handling, callback-or-transfer options on long waits, and supervisor overrides in real time.
Productive wait time
While a member waits, the AI authenticates them, gathers context, routes by intent, and can resolve simple requests outright, before the agent even picks up.
Designed for the agent
Agents opt in, take one request at a time with a configurable breathing window, and spend their time on judgment, not data entry.
Supervisor visibility
Supervisors can watch live conversations as they happen, see exactly what the AI handled versus what escalated, and get alerted the moment a conversation's sentiment turns.

“Contact centers have been trapped in a binary model for decades: either the AI handles it, or a human handles it. Nexus introduces a third option. The AI owns the conversation while human judgment arrives in seconds. No transfers, no holds, no members repeating themselves. This is not an upgrade to call routing. It is the end of call routing as the industry knows it.”

Srinivas NjayFounder & CEO, interface.ai

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5–10xAgent capacity multiplied per interaction
0Hold time. Eliminated entirely
Day 1New agent productivity with embedded policies
25→2minLoan app data entry compressed

Native escalation, not a third-party handoff.

Escalations happen directly between our AI and your agents, from the products you already run, with nothing else brokering the handoff.

Works across voice and chat

Nexus plugs natively into both the phone-banking AI's routing and Orbit's web and chat.

No per-seat contact-center licenses

Escalation is native to the platform, so you're not paying a third-party contact center just to broker it.

Graceful fallback

If Nexus is ever unavailable, the AI keeps serving the member normally. No dropped conversation.

Keep exploring

The rest of the stack

Agentic Voice AI

Elevate every call with natural AI conversations that are verified, answered, and resolved, not deflected.

Agentic Chat AI

The chat that answers, acts, and converts. Grounded entirely in your knowledge base, delivering accuracy and reliability that cuts calls and improves CX.

Agentic Employee AI

Empower your team with contextual handoffs, cited answers to their questions, and the power to transact for the customer, all from one system.

See what a fully agentic contact center looks like.