What is the Impact of COVID-19 on AI in Banking?
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The incorporation of Machine Learning (ML) and Artificial Intelligence (AI) in banking has rapidly increased in the past few years. Banking and other financial services are keenly adopting AI and other advanced data-science…
5 Best Practises for Data Driven AI Call Centers
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The call center industry has seen a rapid revolution in the past decade. New and evolving technologies like AI (Artificial Intelligence) have significantly impacted how call centers function and operate. To drive customer…
4 Ways Banking Chatbots Can Create Enhanced User Experience
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Over the years, technology has made banking more automated and convenient for the user. Digital technologies like net banking, virtual banking (Google Pay, PayPal, etc.), Chatbots have revolutionized digital transformation in the banking…
Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?
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The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don’t have a call center system in place. Also, upgrading the existing call center will…
TMCC becomes First Co-operative Society to Offer AI-Powered Customer Service
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Karnataka-based Multi-State Cooperative Society- Tumkur Merchants Credit Cooperative Limited (TMCC), one of the fastest-growing financial institutions in the country with over Rs.1,000 Crore in assets, aims to offer Artificial Intelligent powered banking experiences…
Re-direction bots & poor customer experience
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One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to…
interface.ai & Glia partner to transform call center experience for financial institutions
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interface.ai, a leading Intelligent Virtual Assistant (IVA) provider for financial institutions, announced a strategic partnership with Glia, a leading provider of Digital Customer Service. Today, Financial Institutions are challenged to manage the ever-rising…
Neighborhood Credit Union partners with interface.ai to transform member experiences over the call center by offering an Intelligent Virtual Assistant
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Press Release: Dec 08, 2020- San Mateo, California (Source – PRNewswire ) Neighborhood Credit Union, based in Dallas and serving over 56,000 members, announced that it has embarked on a mission to enable…
