Beyond Chatbots: Why Agentic AI Is Becoming the Operating System for Community Finance
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For a decade, community banks and credit unions have asked the same question in different words: How do we deliver great service at scale without losing who we are? Most “AI” answers have…
Why Your AI Strategy Shouldn’t be Tied to Your Channel Vendor
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As technology continues to advance, one thing becomes clearer each day: AI is not just a complementary software that can be added to your banking channels. Instead, AI is a powerful tool that…
Case Study – How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI-Powered Phone Banking
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There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k…
Why Financial Institutions Are Moving to Intelligent Virtual Assistants from Outsourced Call Centers
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Why are AI-based Intelligent Virtual Assistants Better for Financial Institutions For banks, credit unions, and other financial institutions, providing high-quality customer support is essential for building and maintaining customer relationships. Traditionally, overflow contact…
19 Credit Union Leagues Endorse interface.ai as the Preferred AI Vendor
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After a detailed evaluation process of numerous players in the Artificial Intelligence (AI) space, we are very excited to announce that 19 Credit Union Leagues & Associations (overseeing 23 states) have endorsed interface.ai…
Should your Financial Institution Add AI Before Launching Digital Customer Service?
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Introduction to Digital Customer Service Today, end consumers prefer to interact with friends, family, and colleagues over digital channels rather than traditional channels. These consumers expect to interact with businesses in the same…
Enhanced IVR Vs AI-Powered Call Center
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In the financial ecosystem, with everyone offering nearly the same products and services, there is less room to compete on price; the experience customers have with their financial institutions is what differentiates one…
People Helping People – Where is the room for AI?
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‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US – still,…
