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Artificial Intelligence in Call Center

Transform your call center from being a cost center to a revenue center

Speak with the AI Assistant
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Automate

with 95% accuracy from day one, start automating your call center operations

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Engage

The AI Assistant will engage, educate & enable customers to adopt new offerings

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Grow

With insights into every conversation, the AI Assistant will use every opportunity to cross-sell your products automatically

What can the AI Call center do?

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    Same Number

    interface.ai can integrate with your existing number or provide you with a new phone number

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    Human Like

    Customers calling this number will talk to the Industry’s first Neural voice-powered AI assistant instantly

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    Instant Response

    The AI Assistant will instantly respond to all customer questions

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    Staff Assistance

    Frontline assistant will provide instant access to policies and procedures to your staff, when a call is transferred

Provide best in class experiences through

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    Human Level Understanding

    Over 95% accuracy in understanding customer questions

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    Ability to Empathise

    Built to understand the nuances of each interaction & empathize

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    Insights

    Offers in-depth insights & is highly configurable enabling a high level of control on customer experience offered

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    Upsell & Cross Sell

    Built with the ability to upsell & cross-sell in real time

Benefits

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    60% call volume automated in 60 days

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    Zero Call wait times

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    Increased call center productivity

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    Increased Engagement

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    Increased Revenue

More Features

  • Integrations

    Out of the box integrations with all major contact center systems

  • Authenticated Experiences

    Multi-factor authentication supported

  • Advanced Analytics

    Actionable insights to improve call center efficiencies, evolve products and understand your customers better

  • Knowledge Sharing

    Instantly share knowledge to customers over text and other chat platforms which are pre-integrated

  • Seamless Callback

    Ability to take call back requests from customers

  • Voice Biometrics

    Built to support voice biometrics & instantly identify incoming calls at 99% accuracy

Expected ROI for your Financial Institution


The number of calls above are automatically calculated based on the number of customers served. You can edit the number of calls if necessary

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Savings Opportunity

$0

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New Revenue Opportunity

$0

  • clockEstimated Annually
  • calendar9-12 weeks Timeframe
  • calendar60 % calls automated

Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute).
New Revenue opportunities identified in 6% of calls & calculated based on industry standards.

Setting up the AI Call Center

Setting up the AI call center is a breeze and is done in stages to ensure financial institutions see value from day 1

stage 1

  • Stage 1

  • imgNo integrations necessary
  • imgSet up in 1 day

The AI Assistant is rapidly set up to respond to all informational questions

stage 2

  • Stage 2

  • imgFully integrated to your backend systems
  • img4-6 weeks time

Answers all types of questions and helps in executing transactions

AI in Banking Increases Revenue

Intelligent AI recommendations & support to all prospects throughout their onboarding. Drastically reduce abandonment rates of online banking applications and improve average revenue per customer by 30%

Smart Conversion

Customer Facing
  • Assist customers in applying for Banking products in a natural conversational manner.
  • Prevent customer drop-offs with timely support and reminders across all banking channels.
  • Smart Conversion is proven to reduce form drop offs and improve conversion of online product purchases by over 500% and positively impact revenue growth.
Smart Conversion
Intelligent Banking

Intelligent Banking

Customer Facing
  • Proactively recommend the right product to customers & prospects by understanding their preference.
  • interface.ai’s platform analyzes the wealth of data gathered from all the channels to predict your customers’ & prospects’ behavior to minimize future risks and maximize opportunities.

Sales Assistant

Customer Facing
  • Follow up with all your prospects in a highly personalized way and improve chances of conversion by up to 500%.
  • Track your prospects' onboarding journey and follow up across any digital channel.
Sales Assistant
Debt Collection

Debt Collection

Customer Facing
  • Highly personalize your debt collection outreach program with Intelligent Virtual Assistants.
  • Enable highly efficient, personalized & customer friendly debt collection practices leading to a 200% improvement in debt collection rates.
  • Ensure 100% compliance in your debt collection practices.

Improve Customer Experience using AI Assistant

Context-aware, personalized and Intelligent AI conversations on all banking channels

Smart Discovery

Smart Discovery

Customer Facing
  • Assist customers in getting information & selecting products and services based on their needs without any hassle.
  • With vast information available on the public domain, customers struggle to find the information relevant to them.
  • With Smart Discovery, you can enable your customers to find information they want, instantly on any banking channel either through text or voice.

Smart Conversion

Customer Facing
  • Assist customers in applying for Banking products in a natural conversational manner.
  • Prevent customer drop-offs with timely support and reminders across all banking channels.
  • Smart Conversion is proven to reduce form drop offs and improve conversion of online product purchases by over 500% and positively impact revenue growth.
Smart Conversion
Smart Transactions

Smart Transactions

Customer Facing
  • Enable customers to seamlessly transact and perform account actions across any preferred banking channels.
  • Smart Transaction enables authenticated users to experience all online banking features in a conversational manner.
  • Before servicing any request that requires authentication, the system will authenticate the customer using the authentication method(s) prescribed by the financial institution.

Intelligent Banking

Customer Facing
  • Proactively recommend the right product to customers & prospects by understanding their preference.
  • interface.ai’s platform analyzes the wealth of data gathered from all the channels to predict your customers’ & prospects’ behavior to minimize future risks and maximize opportunities.
Intelligent Banking
Debt Collection

Debt Collection

Customer Facing
  • Highly personalize your debt collection outreach program with Intelligent Virtual Assistants.
  • Enable highly efficient, personalized & customer friendly debt collection practices leading to a 200% improvement in debt collection rates.
  • Ensure 100% compliance in your debt collection practices.

Sales Assistant

Customer Facing
  • Follow up with all your prospects in a highly personalized way and improve chances of conversion by up to 500%.
  • Track your prospects' onboarding journey and follow up across any digital channel.
Sales Assistant
Appointment Scheduler

Appointment Scheduler

Customer Facing
  • Enable customers to set up meetings with financial advisors without any hassle.
  • Customers and prospects will be able to schedule meetings with representatives of the financial institutions without waiting over the phone or email.

Branch Assistant

Employee Facing
  • Enable Branch employees to assist customers better.
  • Help the branch employees to find right information instantly while assisting the customer.
  • Enable the branch employees in logging or tracking customer requests in an efficient way.
Branch Assistant
The AI Call Center

Call Center Assistant

Employee Facing
  • Instant access to policies and procedures for your call center representatives (CSRs) thereby reducing their training time by 50%.
  • Help CSR find the right information instantly and drastically reduce Average Handling Time (AHT).
  • Ensure 100% consistency of information shared by CSRs and 100% compliance to company policies & procedures.

ADA & Accessibility

Customer Facing
  • Get 100% compliant with the Americans with Disability Act(ADA) in days
  • Offer high quality banking experiences for all customers with Intelligent Virtual Assistants
ADA & Accessibility

Reduce Operation Cost with Intelligent AI in Banking

Operational efficiency across all functions of your financial institution, free up resources to focus on higher-value activities

Smart Discovery

Smart Discovery

Customer Facing
  • Assist customers in getting information & selecting products and services based on their needs without any hassle.
  • With vast information available on the public domain, customers struggle to find the information relevant to them.
  • With Smart Discovery, you can enable your customers to find information they want, instantly on any banking channel either through text or voice.

Smart Conversion

Customer Facing
  • Assist customers in applying for Banking products in a natural conversational manner.
  • Prevent customer drop-offs with timely support and reminders across all banking channels.
  • Smart Conversion is proven to reduce form drop offs and improve conversion of online product purchases by over 500% and positively impact revenue growth.
Smart Conversion
Smart Transactions

Smart Transactions

Customer Facing
  • Enable customers to seamlessly transact and perform account actions across any preferred banking channels.
  • Smart Transaction enables authenticated users to experience all online banking features in a conversational manner.
  • Before servicing any request that requires authentication, the system will authenticate the customer using the authentication method(s) prescribed by the financial institution.

Intelligent Banking

Customer Facing
  • Proactively recommend the right product to customers & prospects by understanding their preference.
  • interface.ai’s platform analyzes the wealth of data gathered from all the channels to predict your customers’ & prospects’ behavior to minimize future risks and maximize opportunities.
Intelligent Banking
Debt Collection

Debt Collection

Customer Facing
  • Highly personalize your debt collection outreach program with Intelligent Virtual Assistants.
  • Enable highly efficient, personalized & customer friendly debt collection practices leading to a 200% improvement in debt collection rates.
  • Ensure 100% compliance in your debt collection practices.

Sales Assistant

Customer Facing
  • Follow up with all your prospects in a highly personalized way and improve chances of conversion by up to 500%.
  • Track your prospects' onboarding journey and follow up across any digital channel.
Sales Assistant
Appointment Scheduler

Appointment Scheduler

Customer Facing
  • Enable customers to set up meetings with financial advisors without any hassle.
  • Customers and prospects will be able to schedule meetings with representatives of the financial institutions without waiting over the phone or email.

IT Support Assistant

Employee Facing
  • Provide 24/7 help to the internal employees to solve IT related issues.
  • Assist, automate and provide resolution to common IT requests.
  • Provide users with self-service resources and articles so that they can help themselves.
  • Automate IT Asset Allocation, Onboarding and Termination.
Branch Assistant

Improve Employee Productivity with AI Assistant

Equip front line staff to serve customers better with automation solutions using artificial intelligence

The AI Call Center

Call Center Assistant

Employee Facing
  • Instant access to policies and procedures for your call center representatives (CSRs) thereby reducing their training time by 50%.
  • Help CSR find the right information instantly and drastically reduce Average Handling Time (AHT).
  • Ensure 100% consistency of information shared by CSRs and 100% compliance to company policies & procedures.

Sales Assistant

Customer Facing
  • Follow up with all your prospects in a highly personalized way and improve chances of conversion by up to 500%.
  • Track your prospects' onboarding journey and follow up across any digital channel.
Sales Assistant
Branch Assistant

IT Support Assistant

Employee Facing
  • Provide 24/7 help to the internal employees to solve IT related issues.
  • Assist, automate and provide resolution to common IT requests.
  • Provide users with self-service resources and articles so that they can help themselves.
  • Automate IT Asset Allocation, Onboarding and Termination.

HR Assistant

Employee Facing
  • Provide employees with a one stop shop for all questions related to organizational policies, payroll, administration and logistics.
  • Enable them to effectively utilize their health benefits, employee assistance programs and report threats and emergencies at work.
HR Assistant
Branch Assistant

Branch Assistant

Employee Facing
  • Enable Branch employees to assist customers better.
  • Help the branch employees to find right information instantly while assisting the customer.
  • Enable the branch employees in logging or tracking customer requests in an efficient way.

Mergers and Migrations Using AI Call Center

Instantly support customers to find the right information during a transition

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Case Study

Learn how this financial institution leveraged interface.ai’s Intelligent Virtual Assistant to successfully navigate a merger

Worried about increased call volumes and the unpredictability of calls associated with mergers and migrations?

AI Call Center

Customer Facing

Automate high-frequency calls & instantly respond to customer inquiries.

Increase the automation scope with the AI Call Center continuing to learn every week on questions it could not answer.

Instantly scale to handle any volume of calls.

Merger

Are you facing challenges in training your call center & branch staff with new information swiftly during mergers & migrations?

Merger

Call Center Assistant

Employee Facing

Instant access to new policies and procedures for your call center representatives (CSRs) thereby reducing their training time by 50%.

Help CSR find the right information instantly and drastically reduce Average Handling Time (AHT).

Ensure 100% consistency of information shared by CSRs and 100% compliance to company policies & procedures.

Branch Assistant

Employee Facing

Enable Branch employees to assist customers better.

Help the branch employees to find the right information instantly while assisting the customer.

Enable the branch employees in logging or tracking customer requests in an efficient way.

Merger

Interface.ai enables seamless migrations with out-of-the-box workflows for all the major Bank & Credit Union providers

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