Pervasive AI Across All Customer & Employee Channels
Generative AI-Powered “Interactive Intelligence” for Banking
Discover Sphere for Customers - an industry-first, ChatGPT-like universal channel revolutionizing banking through intelligent guidance, innovative plugins, and personalized AI assistance.
Discover Sphere for Employees - an industry-first, ChatGPT-like universal channel that replaces 14-15 applications traditionally juggled by frontline staff, thereby enhancing frontline operations' efficiency by 10x.
Offers a seamless integration of text, visual elements, mouse interaction, audio, video inputs and outputs, allowing customers & employees to interact in the most convenient and natural way possible. Experience dynamic and personlized responses, including audio and on-the-fly generated videos along with text-based communication.
This multimodal capability enables versatile interactions and accommodates different communication preferences, enhancing the overall experience.
Provides a marketplace of add-on apps and features known as plugins. These plugins enhance the functionality and adaptability of the assistant, ensuring a personalized and optimized experience without the hassle of switching between different apps.
For example, this feature offers integration capabilities with platforms like Meridian Link, enabling smooth processing of loan origination and account opening applications.
This feature operates in real-time and provides guidance, insights, and upsell right opportunities based on the ongoing user interaction context. By analyzing the conversation, the in-context maestro offers intelligent recommendations, suggestions, and relevant information, enhancing the customer & employee journey.
This capability allows the AI assistant to serve as a conductor, adeptly maximizing outcomes for both users and financial institutions.
The co-pilot feature acts as a supportive companion throughout the user journey. It provides crucial insights and suggestions to customers and employees, helping them navigate complex processes, make informed decisions, and achieve their goals.
The co-pilot feature offers proactive assistance and ensures that customers and employees have a seamless and guided experience, ultimately increasing satisfaction and engagement.
Universal channel to enhance customer and employee experience
Personalized and proactive guidance to achieve financial wellness
Increased revenue via upsell & cross-sell
Access to real-time information for better decision-making
Improved risk management and better compliance
Greater accuracy and automation through banking domain rich training
EVP, Chief Operating Officer
“At UCU, interface.ai's Sphere, a multimodal ChatGPT-like AI Assistant, replaces 14-15 applications, enhancing our frontline operations' efficiency by 10x.”
with 95% accuracy from day one, start automating your call center operations
The AI Assistant will engage, educate & enable customers to adopt new offerings
With insights into every conversation, the AI Assistant will use every opportunity to cross-sell your products automatically
interface.ai can integrate with your existing number or provide you with a new phone number
Customers calling this number will talk to the Industry’s first Neural voice-powered AI assistant instantly
The AI Assistant will instantly respond to all customer questions
Frontline assistant will provide instant access to policies and procedures to your staff, when a call is transferred
Over 95% accuracy in understanding customer questions
Built to understand the nuances of each interaction & empathize
Offers in-depth insights and is highly configurable enabling a high level of control on customer experience offered
Built with the ability to upsell & cross-sell in real time
Out of the box integrations with all major contact center systems
Multi-factor authentication supported
Actionable insights to improve call center efficiencies, evolve products and understand your customers better
Instantly share knowledge to customers over text and other chat platforms which are pre-integrated
Ability to take call back requests from customers
Built to support voice biometrics & instantly identify incoming calls at 99% accuracy
Estimated Annually
9-12 weeks Timeframe
60 % calls automated Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute).
New Revenue opportunities identified in 6% of calls & calculated based on industry standards.
No integrations necessary
Set up in 1 dayThe AI Assistant is rapidly set up to respond to all informational questions
Fully integrated to your backend systems
4-6 weeks timeAnswers all types of questions and helps in executing transactions
