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Introducing

Sphere

Industry-first Generative AI-powered Multimodal ChatGPT-like AI Assistant for Banks and Credit Unions

Our hybrid approach, blending foundational and banking-specific AI, is set to revolutionize the banking experience.

Pervasive

Pervasive

Enterprise-wide AI Solutions for Credit Unions and Banks

Champion

Champion

Aiding tasks and steadfastly steering customers towards financial wellness

Catalyst

Catalyst

Customers and Employees to seek knowledge and complete tasks 10x faster

Hyperautomation

Hyperautomation

Automate nearly 95% of all inquiries handled by customer support

Augmention

Augmentation

Customer and employees tasks to be either augmented or automated by AI

Pervasive

Pervasive

Enterprise-wide AI Solutions for Credit Unions and Banks

Champion

Champion

Aiding tasks and steadfastly steering customers towards financial wellness

Catalyst

Catalyst

Customers and Employees to seek knowledge and complete tasks 10x faster

Introducing our new vision for The era of Generative AI “Interactive Intelligence” for Banking

Convergence of System of Engagement and System of Intelligence

Step

Pervasive AI Across All Customer & Employee Channels

Leap

Generative AI-Powered “Interactive Intelligence” for Banking

Unveiling interface.ai's New Product Suite Powered By Generative AI

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Sphere for Customers

Discover Sphere for Customers - an industry-first, ChatGPT-like universal channel revolutionizing banking through intelligent guidance, innovative plugins, and personalized AI assistance.

Sphere for Employees

Discover Sphere for Employees - an industry-first, ChatGPT-like universal channel that replaces 14-15 applications traditionally juggled by frontline staff, thereby enhancing frontline operations' efficiency by 10x.

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Features of Sphere

Multimodal

Offers a seamless integration of text, visual elements, mouse interaction, audio, video inputs and outputs, allowing customers & employees to interact in the most convenient and natural way possible. Experience dynamic and personlized responses, including audio and on-the-fly generated videos along with text-based communication.

This multimodal capability enables versatile interactions and accommodates different communication preferences, enhancing the overall experience.

Plugins

Provides a marketplace of add-on apps and features known as plugins. These plugins enhance the functionality and adaptability of the assistant, ensuring a personalized and optimized experience without the hassle of switching between different apps.

For example, this feature offers integration capabilities with platforms like Meridian Link, enabling smooth processing of loan origination and account opening applications.

In-Context Maestro

This feature operates in real-time and provides guidance, insights, and upsell right opportunities based on the ongoing user interaction context. By analyzing the conversation, the in-context maestro offers intelligent recommendations, suggestions, and relevant information, enhancing the customer & employee journey.

This capability allows the AI assistant to serve as a conductor, adeptly maximizing outcomes for both users and financial institutions.

Co-pilot

The co-pilot feature acts as a supportive companion throughout the user journey. It provides crucial insights and suggestions to customers and employees, helping them navigate complex processes, make informed decisions, and achieve their goals.

The co-pilot feature offers proactive assistance and ensures that customers and employees have a seamless and guided experience, ultimately increasing satisfaction and engagement.

Benefits of Sphere

Unified

Universal channel to enhance customer and employee experience

Unified

Personalized and proactive guidance to achieve financial wellness

Unified

Increased revenue via upsell & cross-sell

Unified

Access to real-time information for better decision-making

Unified

Improved risk management and better compliance

Unified

Greater accuracy and automation through banking domain rich training

University Credit Union
Estela Nagahashi
University Credit Union

Estela Nagahashi

EVP, Chief Operating Officer

“At UCU, interface.ai's Sphere, a multimodal ChatGPT-like AI Assistant, replaces 14-15 applications, enhancing our frontline operations' efficiency by 10x.”

Artificial Intelligence in Call Center

Transform your call center from being a cost center to a revenue center

Speak with the AI Assistant
Artificial Intelligence in Call Center | interface.ai

Automate

with 95% accuracy from day one, start automating your call center operations

Artificial Intelligence in Call Center | interface.ai

Engage

The AI Assistant will engage, educate & enable customers to adopt new offerings

Artificial Intelligence in Call Center | interface.ai

Grow

With insights into every conversation, the AI Assistant will use every opportunity to cross-sell your products automatically

What can the AI Call center do?

  • Artificial Intelligence in Call Center | interface.ai

    Same Number

    interface.ai can integrate with your existing number or provide you with a new phone number

  • Artificial Intelligence in Call Center | interface.ai

    Human Like

    Customers calling this number will talk to the Industry’s first Neural voice-powered AI assistant instantly

  • Artificial Intelligence in Call Center | interface.ai

    Instant Response

    The AI Assistant will instantly respond to all customer questions

  • Artificial Intelligence in Call Center | interface.ai

    Staff Assistance

    Frontline assistant will provide instant access to policies and procedures to your staff, when a call is transferred

Provide best in class experiences through

  • Artificial Intelligence in Call Center | interface.ai

    Human Level Understanding

    Over 95% accuracy in understanding customer questions

  • Artificial Intelligence in Call Center | interface.ai

    Ability to Empathise

    Built to understand the nuances of each interaction & empathize

  • Artificial Intelligence in Call Center | interface.ai

    Insights

    Offers in-depth insights and is highly configurable enabling a high level of control on customer experience offered

  • Artificial Intelligence in Call Center | interface.ai

    Upsell & Cross Sell

    Built with the ability to upsell & cross-sell in real time

Benefits

  • Artificial Intelligence in Call Center | interface.ai

    60% Call Volume Automated in 60 Days

  • Artificial Intelligence in Call Center | interface.ai

    Zero Call Wait Times

  • Artificial Intelligence in Call Center | interface.ai

    Increased Call Center Productivity

  • Artificial Intelligence in Call Center | interface.ai

    Increased Engagement

  • Artificial Intelligence in Call Center | interface.ai

    Increased Revenue

More Features

  • Integrations

    Out of the box integrations with all major contact center systems

  • Authenticated Experiences

    Multi-factor authentication supported

  • Advanced Analytics

    Actionable insights to improve call center efficiencies, evolve products and understand your customers better

  • Knowledge Sharing

    Instantly share knowledge to customers over text and other chat platforms which are pre-integrated

  • Seamless Callback

    Ability to take call back requests from customers

  • Voice Biometrics

    Built to support voice biometrics & instantly identify incoming calls at 99% accuracy

Expected ROI for your Financial Institution


The number of calls above are automatically calculated based on the number of customers served. You can edit the number of calls if necessary

money
Savings Opportunity

$0

money
New Revenue Opportunity

$0

  • clockEstimated Annually
  • calendar9-12 weeks Timeframe
  • calendar60 % calls automated

Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute).
New Revenue opportunities identified in 6% of calls & calculated based on industry standards.

Setting up the AI Call Center

Setting up the AI call center is a breeze and is done in stages to ensure financial institutions see value from day one

Artificial Intelligence in Call Center | interface.ai
  • Stage 1

  • Artificial Intelligence in Call Center | interface.aiNo integrations necessary
  • Artificial Intelligence in Call Center | interface.aiSet up in 1 day

The AI Assistant is rapidly set up to respond to all informational questions

Artificial Intelligence in Call Center | interface.ai
  • Stage 2

  • Artificial Intelligence in Call Center | interface.aiFully integrated to your backend systems
  • Artificial Intelligence in Call Center | interface.ai4-6 weeks time

Answers all types of questions and helps in executing transactions

AI in Banking Increases Revenue

Intelligent AI recommendations & support to all prospects throughout their onboarding. Drastically reduce abandonment rates of online banking applications and improve average revenue per customer by 30%

Smart Conversion

Customer Facing
  • Assist customers in applying for Banking products in a natural conversational manner.
  • Prevent customer drop-offs with timely support and reminders across all banking channels.
  • Smart Conversion is proven to reduce form drop-offs, and improve conversion of online product purchases by over 500%, and positively impact revenue growth.
AI in Banking Increases Revenue | interface.ai
Intelligent Banking

Intelligent Banking

Customer Facing
  • Proactively recommend the right product to customers & prospects by understanding their preference.
  • interface.ai’s platform analyzes the wealth of data gathered from all the channels to predict your customers’ & prospects’ behavior to minimize future risks and maximize opportunities.

Sales Assistant

Customer Facing
  • Follow up with all your prospects in a highly personalized way and improve chances of conversion by up to 500%.
  • Track your prospects' onboarding journey and follow up across any digital channel.
Sales Assistant
Debt Collection

Debt Collection

Customer Facing
  • Highly personalize your debt collection outreach program with Intelligent Virtual Assistants.
  • Enable highly efficient, personalized & customer friendly debt collection practices leading to a 200% improvement in debt collection rates.
  • Ensure 100% compliance in your debt collection practices.

Improve Customer Experience using AI Assistant

Context-aware, personalized and Intelligent AI conversations on all banking channels

Improve Customer Experience using AI Assistant | interface.ai

Smart Discovery

Customer Facing
  • Assist customers in getting information & selecting products and services based on their needs without any hassle.
  • With vast information available on the public domain, customers struggle to find the information relevant to them.
  • With Smart Discovery, you can enable your customers to find information they want, instantly, on any banking channel, either through text or voice.

Smart Conversion

Customer Facing
  • Assist customers in applying for Banking products in a natural conversational manner.
  • Prevent customer drop-offs with timely support and reminders across all banking channels.
  • Smart Conversion is proven to reduce form drop-offs, and improve conversion of online product purchases by over 500%, and positively impact revenue growth.