Artificial Intelligence in Call Center
Transform your call center from being a cost center to a revenue center
Automate
with 95% accuracy from day one, start automating your call center operations
Engage
The AI Assistant will engage, educate & enable customers to adopt new offerings
Grow
With insights into every conversation, the AI Assistant will use every opportunity to cross-sell your products automatically
What can the AI Call center do?
Same Number
interface.ai can integrate with your existing number or provide you with a new phone number
Human Like
Customers calling this number will talk to the Industry’s first Neural voice-powered AI assistant instantly
Instant Response
The AI Assistant will instantly respond to all customer questions
Staff Assistance
Frontline assistant will provide instant access to policies and procedures to your staff, when a call is transferred
Provide best in class experiences through
Human Level Understanding
Over 95% accuracy in understanding customer questions
Ability to Empathise
Built to understand the nuances of each interaction & empathize
Insights
Offers in-depth insights and is highly configurable enabling a high level of control on customer experience offered
Upsell & Cross Sell
Built with the ability to upsell & cross-sell in real time
Benefits
60% Call Volume Automated in 60 Days
Zero Call Wait Times
Increased Call Center Productivity
Increased Engagement
Increased Revenue
More Features
Integrations
Out of the box integrations with all major contact center systems
Authenticated Experiences
Multi-factor authentication supported
Advanced Analytics
Actionable insights to improve call center efficiencies, evolve products and understand your customers better
Knowledge Sharing
Instantly share knowledge to customers over text and other chat platforms which are pre-integrated
Seamless Callback
Ability to take call back requests from customers
Voice Biometrics
Built to support voice biometrics & instantly identify incoming calls at 99% accuracy
Expected ROI for your Financial Institution
Savings Opportunity
$0
New Revenue Opportunity
$0
-
Estimated Annually -
9-12 weeks Timeframe -
60 % calls automated
Note: Industry average cost per call considered is USD $10 (or about $1.5 per minute).
New Revenue opportunities identified in 6% of calls & calculated based on industry standards.
Setting up the AI Call Center
Setting up the AI call center is a breeze and is done in stages to ensure financial institutions see value from day one
Stage 1
No integrations necessary
Set up in 1 day
The AI Assistant is rapidly set up to respond to all informational questions
Stage 2
Fully integrated to your backend systems
4-6 weeks time
Answers all types of questions and helps in executing transactions
