International Credit Union Contact Center Conference 2026
About the event
We’re excited to be exhibiting and speaking at theInternational Credit Union Contact Center Conference (ICUCCC), the premier, credit union–centered event for contact center leaders across the industry. Now in its 20+ year run, ICUCCC brings together contact center directors, managers, and executive teams from credit unions of every asset size to tackle the challenges shaping member experience today.
Over two full days, attendees take part in interactive workshops led by subject-matter experts from leading contact center technology providers, along with breakout sessions focused on practical, real-world solutions from improving the member experience to managing workforce and morale.
Come find us on the show floor.We’ll be there to talk about how we’re helping credit unions modernize their contact centers and deliver a better member experience. Learn how 100+ financial institutions are improving the banking experience with the industry’s most capable AI agents.
Stop by our booth to see a live demo, ask us anything, and grab some swag.
Catch Our Session
From Cost Center to Revenue Center: Turning Contact Center Conversations into Loans and Deposits
Every member call carries a signal, a skip-a-pay request means payment stress, a payoff quote means a loan walking out the door. That signal disappears the moment the call ends. Agentic AI changes that: once a request is resolved, an AI agent can check eligibility, read the moment, and make a contextual offer in your brand’s voice then act on it instantly, in the same conversation.
Key takeaways:
- The call types carrying the highest revenue signal — and what members are really telling you
- Why agentic AI isn’t a chatbot or IVR: it resolves first, then finds the right moment for an eligibility-checked offer
- How responses turn into action SMS follow-up, full-context leads, warm transfers with zero added agent workload
Speakers
Come meet the interface.ai team, we’d love to connect with you!
Raffle
Be sure to stop by Booth #2 for a chance to win a fun AI Interactive Toy Bot!
About interface.ai
interface.ai is a leading provider of AI Co-Pilots, AI Agents, and AI Operator solutions for credit unions and community banks. interface.ai solutions deliver a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and improves.
With over 1.5 million conversations a day and over 500 million conversations to date, interface.ai’s AI Banking Platform provides the foundation for the most robust, proven, and capable AI solutions
Better experiences start with better answers.
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