Unlocking AI ROI – How interface.ai Transforms a Costly Call Center into a Revenue Driver
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Call centers are a constant balancing act for financial services. Institutions must strive to maintain exceptional customer service while managing rising operational expenses. Traditional solutions often involve increasing team size or outsourcing, but…
Boost Member Retention: Top 4 Strategies to Drive Credit Union Growth
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The year 2024 began on a strong note for U.S. credit unions, with membership surpassing 142 million in January and continuing with a 2.4% growth in the second quarter. At first glance, these…
Agentic AI vs Generative AI: How Are They Different?
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Artificial intelligence has become a critical technology across almost every industry, powering groundbreaking advancements in efficiency, creativity, and automation. Among the many branches of AI, Agentic AI vs Generative AI stand out as…
AI-Powered Device Biometrics – Watch the Industry-First Innovation in Action
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At interface.ai, we’re reimagining what secure AI banking looks like. With the recent launch of our AI-powered device biometrics, we’ve made security seamless by integrating Face ID and Fingerprint ID capabilities directly into…
How Banks and Credit Unions are Improving Agent Productivity
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Anyone working in customer service understands just how critical agent productivity is to a team’s success. When productivity is low, response and wait times inevitably increase, resulting in poor customer satisfaction. But the…
Traditional AI vs Generative AI: Which Best Serves Financial Institutions Today?
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It’s no easy feat keeping up with the development of AI – but it’s essential. The adoption of AI is predicted to add $170bn to banks’ profits in the next five years, according…
Device Biometrics: The Next Generation of AI Banking Authentication
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interface.ai is setting a new benchmark in banking authentication with the launch of device biometrics within its Voice AI and Chat AI solutions. An industry-first release, device biometrics is now integrated into interface.ai’s…
Why Waiting to Launch AI Will Hurt your Financial Institution
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Waiting to implement AI isn’t just delaying technology; it’s delaying growth, customer loyalty, and operational efficiency. 76% of consumers are willing to switch banks for better digital services – a stat alone that…
