60% asset growth, from $500M to $800M. No new contact center hires. Radiant CU’s AVP of Contact Center shares the AI playbook he used to scale through it.
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Who’s speaking
AVP, Contact Center · Radiant Credit Union
Eric has led Radiant’s contact center through the most ambitious growth phase in their history – from $500M in assets in 2021 to $800M by 2025 – without expanding his team. A recent merger has now taken Radiant past $1B. He’ll share how he drove the AI adoption that made it possible.
CEO & Co-Founder · interface.ai
Sri has been building AI for credit unions and banks since before the industry knew it needed it. He brings a rare combination of deep credit union and enterprise AI experience that sits at the heart of everything interface.ai builds.
VP, Sales · interface.ai
At interface.ai, Michael leads all sales functions with a singular focus – ensuring every credit union & bank has the tools to compete in an AI world. He’s focused on bringing interface.ai’s agentic AI to more FIs, helping them to lead in their markets.
What you’ll learn
When Eric Whisler joined Radiant Credit Union in 2021, assets stood at $500M. Since then – through new branches and expansion into new counties – Radiant grew 60%, to $800M in assets.
Despite this rapid growth, Radiant has absorbed the rising volume while retaining high service levels – without increasing contact center headcount. Find out how Voice and Chat AI has made this possible.
Radiant’s push-button IVR and basic bot had hit their limit. What pushed Eric to rethink both – and what he looked for in an AI partner.
Some members were skeptics at first. How they came around – until a day AI wasn’t available and they were the ones asking for it.
4 FTE avoided. 70%+ AI call containment. 192K+ after-hours calls. The numbers behind the growth, and what drove them.
How Voice AI handles balances, transfers, and complex queries 24/7 – freeing agents for the calls that truly need a human.
The impact of switching from a high-maintenance chatbot to Chat AI handling 2,300+ conversations a month.
Live Q&A with Eric and Srinivas. Your chance to ask exactly what this would look like for your credit union.
Who should attend
You’re managing call volume, staffing, and member satisfaction. See exactly how one contact center handled rapid growth without adding headcount.
You’re responsible for growth and efficiency. Learn how AI becomes a competitive advantage — not just a cost-saving measure.
You own the member journey across channels. Hear how Voice & Chat AI transformed service quality at Radiant and what it meant for member trust.
Join Eric Whisler and Srinivas Njay live. Free, recorded, and worth 90 minutes of your Thursday.
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