How we count

How we count.

An institution is a credit union or community bank running interface.ai in production. The 100+ figure counts those institutions.

A conversation is a member or customer interaction on voice or chat that the platform handled. 500 million and more is the count to date. 1.5 million a day is the current daily rate, and it is cited on the release log and on careers.

Uptime is the share of time the production service answered. The published figure is 99.99%.

A language is one a member can use on a live call or chat. The platform supports 100+ languages, Spanish first, including a switch mid-conversation.

An automation rate is the share of requests finished without a transfer to a person. The range we publish for a new deployment is 40–60% in the first quarter and 60–90% at maturity. A named institution’s rate is that institution’s number.