Practical thinking and the latest trends on agentic AI, contact center strategies, banking AI, fraud prevention, and member experience — written for credit union and community bank leaders. 264+ articles and counting.
With so much hype around Artificial Intelligence, it is important to discuss the benefits of AI to customers of a financial organization. Here are 19 ways AI tech Improves Customer Service (CS) and…
We’re in an era where everything is either data-driven or old school. To avoid being the latter, the uses of artificial intelligence (AI), machine learning (ML) and predictive analytics (PA) in banking and…
AI in E-commerce Artificial intelligence has made tidal advances within all fields it has touched, this path-breaking technology has taken on the role of a super-intelligent being – and what was once rudimentary…
We live in an age of customer centricity……Where banking customers expect their ‘personal digital banks’ to know who they are, what they need, what they want, and what they prefer.…Where they expect a…
Every business knows that technology stagnation in an ever-evolving market environment could risk being sidelined. In this digital age, banks and financial institutes need to realize that digital disruption in the industry is…
AI Produces Unfathomable Results Artificial intelligence is the hottest topic we’ve got doing the rounds as of the last two years. From small business owners to FANG (Facebook, Amazon, Netflix & Google) even,…
“I’d like to subscribe to your bank’s new investment plan. It sounds cool!”, gushed the millennial, who was trying to devise the best investment plan according to his earnings. The AI Chabot of…
Conversational AI Solution Series Who is Jane Smith? Jane is a New York-based lawyer who lives in the middle-income neighborhood of Queens. She is an American earning an average annual income of $74,664…
E-commerce business is one of the most promising businesses in the present era. The e-commerce industry has blossomed to 24 million online stores out of which, only 650,000 stores are generating sales of…
Why are Banks & Credit Unions looking at the power of AI Banks and credit unions have always been on the lookout for innovative and interactive ways to reach out to and communicate…
This article was written as part of the SEMrush Big Blogging Contest How would you define exceptional customer experience (CX)?Does it mean……Offering a product that your customers’ need but don’t know yet?…Providing a…
In part 2 of the series on GDPR implications for banks using chatbots, we discuss the most recent amendments to the GDPR, common gaps in GDPR compliance and requirements specific to banks implementing…
AI in Business.Where we’re going, and just how we plan on getting there Present-day, we’re looking at some real radical changes that most of us had little to no idea could even take…
Smart, conversational e-commerce saves the day Selling products and services is easier said than done. With changes in customer demands, preferences and when your business has a looming presence in various geographical locations;…
“Smart speakers, connected appliances, voice assistant, smartphones and beyond. I believe that the world is quickly shifting from a place of texting, typing and swiping to one of audio/voice as navigation and user…
Who is the digitally empowered banking customer? In the near future, the most potential market segment will mainly comprise of ‘millennials on the move’. Resonating with millennials is as much an art as…
AI Can Do it All. Why ‘specialization is Only for Insects’ There’s been a few great articles and blogs on the current state of AI in regard to our timeline and where we…
It has taken quite long for Artificial Intelligence to transition from fiction to reality. In the last 1 year, AI has had a measurable impact on a number of businesses and continues to…
No predictable income, no bank account, no credit, no sustained living! This about sums up the situation for community residents in Tchula, a small town in Homes County, Mississippi. Take a moment to…
That Revolutionary AI Technology “Customers who bought this item also bought.”“Based on your shopping preferences, you may also be interested in.” “We’ve got a personalized deal, catered for you.” How often have we…
“Spectacular achievement is always preceded by unspectacular preparation.” -Robert Schuller. Well, GDPR is here! It has been in effect for more than three months. Since its implementation, GDPR has created not so pleasant…
AI in software testing ushers in new developments Stark and Stellar developments in AI With stark developments in the technological industry and stellar developments within the realm of AI in testing; AI and…
Good Banking Experiences When was the last time we had a thoroughly good banking experience? Now, I don’t mean stoked over the moon, take that roller coaster over and over again kind of…
How do we interact with computers today? There are a lot of challenges to get things done in spite of access to immense processing power, information, and services at our disposal. Can we…
