Practical thinking and the latest trends on agentic AI, contact center strategies, banking AI, fraud prevention, and member experience — written for credit union and community bank leaders. 264+ articles and counting.
“I hate to think of it as AI…artificial intelligence, I call it Alibaba intelligence.” At a recent tech conference in Shanghai, Alibaba co-founder, Jack Ma, and Tesla CEO, Elon musk talk to us…
AI = A presentist. Presentist: To live in the present. We’re often too caught up on the past, ask any war veteran who’s worth his salt and he’d concur the same. However with…
Artificial intelligence. Speed & progress. We’re all pretty up to speed with the progress that AI has made in the last four decades. Whether it’s in regard to the state, personal, and professional…
AI is all set to affect our industries Artificial intelligence will affect us, how we allow the impact of this technology influence our lives aren’t’ really up to us anymore, but we can…
Transforming the banking industry.Traditional to non-traditional banks. We’ve seen how applications like Amazon and WeChat have changed the landscape when it comes to banking on the daily and reaching out to a different…
AI helps us cope with the changing insurance landscape The use of AI within all industries, large and small is somewhat of a debate in 2019. A few argue that their uses are…
Let’s Get Things Straight with AI-powered Digital Assistants Since we are not robots, we can’t always perform well.-Son Heung-min Let’s get a few things straight. We’ve got a couple of people at the…
AI-Powered Digitally Assistants People aren’t interested in you, or in me either; god forbid. People are however interested in themselves, and how everyday changes within their environment go onto impact their lives. We’ve…
Fintech. AI in banking About 10 years ago, post the financial crisis, you had a lot of people, essentially newly minted computer science graduates that were looking for jobs or were essentially redundant…
Artificial Intelligence (AI) is the future of the banking industry. AI has disrupted various industries, and banking is one of those in which the maximum potential is found. Research on AI in banking…
AI in Business We’ve all made our way into 2019 and we’re witnessing Artificial intelligence (AI) steadily continue its way from what was once ‘conceived in labs’ and closed off walls, making its…
Intelligent & informed. Supercharge your CRM with AI. Manage data a lot more efficiently. Make the most of your business opportunities. Follow up on every sales lead and multiply your customer delight. More…
Conversational Artificial Intelligence or AI empowers enterprises to engage chatbots, messaging applications or virtual assistants to build relationships with customers which are engaging and fruitful. This cutting-edge technology is spreading across every industry…
Human-like interactions for improved Enterprises Solutions Conversational Artificial Intelligence or AI is the underlying technology and behind the building of Virtual Assistants. Conversational AI is an application of the broader spectrum of AI….
It’s that time of the year again! Jane’s calendar is marked for April 15th. Her morning coffee today does not seem refreshing as her thoughts float towards the dreadful tax season approaching. She…
If you think measuring the ROI of an AI bot (ROAI) is simple? Think again! Can the performance of an AI bot be quantifiable? While an AI chatbot may not burn out handling…
Ever heard of El Cobrador del Frac? They were ‘debt collectors in top hats and tails’ – literally! At the height of a financial crisis (such as the one in 2008), debts are…
Gartner predicts that in 2020, organizations using AI tech will achieve long-term success 4 times more than others. Considering the exponential expansion and influence of AI and its exceptional value, adopting this technology…
