For decades, Bank of Guam has built its reputation on delivering outstanding service to a diverse, relationship-driven customer base. So when it came to adding AI into their service model, the question wasn’t “how fast?” – it was “how do we introduce AI into a service model built on trust, relationships, and real conversations?”

In this live webinar, hear from Bank of Guam’s AI leaders on how they answered that question – through a deliberate, step-by-step rollout that brought customers along for the journey, preserved their high-touch approach, and laid the groundwork for future-ready service at scale.

What you’ll learn:

✅  Bringing AI into a relationship-driven service model
✅  How a phased rollout built trust and drove 49% Voice AI adoption
✅  How they automate 60%+ calls
✅  The impact of Chat AI managing 2,000+ monthly conversations
✅  Real business impact — from efficiency to customer experience
✅  What’s next: Agentic AI and the future of service