The speakers

Todd J. Link

Chief Risk Officer

Srinivas Njay

Founder and CEO

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Charlie Peterson

Senior Vice President

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The key takeaways

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Call automation

Dupaco is automating 46% of total calls with voice AI, rising up to 80% during after-hours.

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Fraud prevention

interface.ai's multi-layered AI authentication has transformed Dupaco's fraud prevention.

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Cost cutting

Dupaco generated $350m annual net savings thanks to interface.ai's Voice AI Agent in 2024.

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24/7 support

Dupaco now effortlessly offers around-the-clock support to its diverse membership base

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Security + CX

By running 100+ fraud checks before the call even starts, Dupaco delivers seamless security.

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Member engagement

AI handles routing inquiries so agents have more time to build deeper member connections.

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