A travel customer's life cycle goes through six stages and conversational assistants have the potential to enhance customer experience and delight at every stage.
Booking and Purchase
For the travel industry, it is of paramount importance to match the guests with the right kind of stay experience. Users typically face information overload on the offerings available and it takes a long time to make an informed decision.
Assistants can help cut that time short by assessing the preference of the users and then recommending products which are in line with their preferences.
Assistants can actively suggest deals and other offers and ensuring the customers gets the best deal.
Assistants can build customer profiles thus providing insights into the customers and provide a personalized experience basis their profile, preferences, intent which ensures a superior customer experience.