Intelligent Virtual Assistants for insurance life cycle | interface

Insurance Assistant

An insurance customers' life cycle goes through seven stages! interfaces conversational assistants have the potential to augment a customers experience, directly improving conversions at every stage.

1

Discovery

2

Quote

3

Acquisition

4

Premium Payment

5

Claims

6

Renewal

7

Customer Support

Discovery

AI assistants can help in customer pre-boarding and as part of that help discover the right product in lesser time. Assistants help in better understanding the need of the insurers, their preferences, and intent which helps to generate potential leads and create customer personas.

Assistants can provide first-time customers with the much-needed assistance for helping in their decision to sign up or join or register via the help of FAQs and answering any other customer questions.

For companies, it is important to match the user with the right insurance product. Assistants can help in assessing the preference of the users and then recommending them products which are in line with their preferences.

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