Hospitality is an industry where top-notch customer service is expected. A typical customer goes through six stages and conversational assistants have the potential to enhance customer experience and delight at every stage.
For the hospitality industry, it is of paramount importance to match the guests with the right kind of stay experience. Users typically face information overload on the offerings available and it takes a long time to make an informed decision.
Assistants can help reduce the time taken for assessing the preference of the users and then recommending products which are in line with their preferences.
Assistants also help in lead generation by providing a better understanding of the guests, their preferences, and intent which helps to generate potential leads and create customer personas.