Dupaco Community Credit Union Sets the Standard for Fraud Prevention & Member Service with AI
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Dupaco Community Credit Union Sets the Standard for Fraud Prevention & Member Service with AI The challenge Dupaco faced increasingly sophisticated fraud threats and a growing demand for 24/7 member support. They needed…
WEOKIE Federal Credit Union Transforms Member & Agent Experience with Voice AI Upgrade
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WEOKIE Federal Credit Union Transforms Member and Agent Experience with IVR to Voice AI Upgrade The challenge WEOKIE faced surging call volumes, long wait times, and high agent attrition with their legacy phone…
Del-One Federal Credit Union Automates More Than ⅔ of Member Service Inquiries with Voice & Chat AI
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Del-One Federal Credit Union Automates More Than ⅔ of Member Service Inquiries with Voice & Chat AI The challenge Del-One needed to manage rising call volumes while maintaining high service standards and controlling…
Bank of Guam Taps Generative AI to Scale Digital-First Support
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“As a community bank, serving primarily island nations, we’ve always been digitally focused. Whether we’re thinking about meeting our most…
Northern Credit Union Transforms Call Center Performance with Voice AI
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“The IVA will free up our employees from working on transactional activities and enhance the quality of work, thus improving employee morale…
Southland Credit Union Enhances Service & Reduces Wait Times with Voice AI
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“We have been very impressed with the solution provided by interface.ai. The committee was blown away by the demo and what we can…
KeyPoint Credit Union’s Journey to 24/7 Support & Member Engagement with Voice AI
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“The team at Keypoint was greatly impressed by what interface.ai was able to offer currently and had laid out a detailed roadmap for the future…
Dover Federal Credit Union Tackles Call Volume Surge with Voice AI
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“We have achieved 40% call automation on day 1 of launch of ‘Beau’, our Intelligent Virtual Assistant, powered by interface.ai”
