Report for Credit Union Leaders
The 2025 Credit Union AI Trend Report
Cut through the AI hype: The trends shaping credit union strategy in 2025
AI in banking is no longer a futuristic goal. In 2025, it’s a must-have strategy.
Credit unions of all sizes and resources are adopting AI to meet rising member expectations, fill staffing gaps, stop evolving fraud, and deliver 24/7 support. And they’re doing it fast.
This report outlines the real AI trends shaping the future of member service – and exposes what’s no longer working. If you’re building your AI roadmap, this guide will help you cut through the noise and focus on what delivers.
What’s inside?
5 AI trends rising in 2025
From Voice AI to Employee Co-Pilots - see the innovations reshaping service and security in credit unions.
5 outdated tactics being left behind
Legacy IVRs, rule-based bots, PINs, and big IT builds are out. Find out why and what’s replacing them.
Real-world proof
Learn how credit unions are saving millions, improving CX, and launching AI in under 30 days.
“The only way we’re going to compete with AI fraudsters is to combat it with AI itself. With interface.ai’s industry-unique authentication approach, we are now using the same type of security technology as the Mastercards and Visas of the world – in our own contact center. “
Todd Link | Chief Risk Officer
