EBOOK FOR FINANCIAL INSTITUTIONS
Beyond the Traditional IVR
Transforming Customer Experience with Voice AI Agents
Why download this eBook?
Discover how traditional, outdated IVR systems are holding you back – and why credit unions and banks throughout North America are switching to AI-powered Voice Agents that can resolve 60%+ of all calls.
“Our Voice AI agent consistently handles over 60% of total inbound calls. This directly compares to less than 25% handling rate with our previous IVR solution.” – Elizabeth Osborne, COO, Great Lakes Credit Union
What’s inside?
The pain points of traditional IVRs
Uncover why outdated IVR systems frustrate customers and fail to meet modern demands in 2025.
Why Voice AI is the future
Discover how Voice AI Agents deliver efficient and personalized support with impressive ROI.
Real success stories
Learn how Great Lakes and Neighborhood credit unions transformed their call centers with Voice AI.
Proven ROI of Voice AI
See how automating calls lowers costs, boosts agent productivity and offers upsell & cross-sell opportunities.
How to choose the right AI partner
Get help on evaluating Voice AI solutions tailored to your financial institution and goals.
The future of AI support
Explore how Voice AI will redefine customer experience across credit unions and banks.
Ready to upgrade the banking experience?
Speak to our AI experts for a personalized AI strategy.
