Banks are Closing the Gap: How to Improve Credit Union Member Engagement
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Credit unions have traditionally enjoyed a strong edge in member engagement over banks, but this advantage now seems to be dwindling. Largely due to their not-for-profit-model, credit unions have had the upper hand…
How Banks & Credit Unions are Improving Financial Accessibility with interface.ai
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As technology continues to rapidly transform the financial landscape, one key issue continues to demand attention: financial accessibility. According to a recent survey by Accenture, 46% of consumers in the U.S. express frustration…
How to Evaluate Generative AI for Financial Services – 3 Key Questions to Ask
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The promise of Generative AI in financial services is immense, but with this potential comes a new set of challenges that many are still learning to navigate. There’s no doubt that Generative AI…
Generative AI Use Cases in Banking 2024 – Real-world Results
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There’s a lot of conversation around the potential of Generative AI in banking. While it mostly began with uncertainty, talk has now firmly shifted. Organizations are not wondering if it will have a…
Responsible by Design – 5 Foundations of Responsible AI in Financial Services
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The banking industry has more potential than any other to benefit from AI and Generative AI, according to Accenture’s latest AI report. And yet with this great promise comes ethical, compliance, and security…
Navigating Banking Compliance Regulations: How interface.ai Complies with “Time is Money” Initiative
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The Biden-Harris administration’s “Time is Money” initiative targets companies that waste consumers’ time and money through inefficient practices, poor chatbot experiences, and frustrating ‘doom loops’. interface.ai’s solutions are already fully compliant with these…
Call Center Cost Savings – How to Stop Outsourcing for Overflow & After-hours
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The rise of call center outsourcing for overflow and after-hours was a logical and understandable evolution. In the late 1990s and early 2000s, company call centers recognized two developments – 1) their staff…
Facing High Call Center Attrition? Here’s How to Retain Your Best Talent
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Call center attrition in North America is shockingly high. The pandemic triggered a wave of resignations across industries and roles, with customer service and support being particularly hard-hit. Unfortunately, this doesn’t appear to…
